---
title: "List Support Tickets"
method: GET
path: "/v1/support/tickets"
tags: ["Support"]
---

# List Support Tickets

`GET /v1/support/tickets`

## Query parameters

- `limit` integer, nullable
- `page_size` integer, nullable
- `offset` integer, nullable
- `page` integer, nullable
- `cursor` string, nullable
- `next_cursor` string, nullable
- `after` string, nullable
- `include_total` boolean

## Request body

- ListTicketsRequest
  - `status` 'open' | 'pending' | 'resolved' | 'closed'
  - `category` 'technical' | 'billing' | 'feature' | 'onboarding' | 'other'
  - `scope` 'global' | 'organization'
  - `search` string, nullable

## Response `200`

Successful Response

- ListTicketsResponse
  - `tickets` TicketResponse[], required
    - `ticket_id` string, required
    - `organization_id` string, nullable
    - `subject` string, required
    - `category` 'technical' | 'billing' | 'feature' | 'onboarding' | 'other', required
    - `priority` 'low' | 'medium' | 'high' | 'urgent', required
    - `status` 'open' | 'pending' | 'resolved' | 'closed', required
    - `created_by` SupportActor — Lightweight snapshot of who created a ticket/message.
      - `user_id` string, nullable
      - `email` string, nullable
      - `name` string, nullable
    - `message_count` integer
    - `last_message_at` string, date-time, nullable
    - `created_at` string, date-time, nullable
    - `updated_at` string, date-time, nullable
    - `messages` MessageResponse[], nullable
      - `message_id` string, required
      - `ticket_id` string, nullable
      - `organization_id` string, nullable
      - `author_type` 'customer' | 'mixpeek', required — Who wrote a message — the customer or the Mixpeek team.
      - `author` SupportActor — Lightweight snapshot of who created a ticket/message.
        - `user_id` string, nullable
        - `email` string, nullable
        - `name` string, nullable
      - `body` string, required
      - `attachments` SupportAttachment[]
        - `filename` string, required
        - `url` string, nullable
        - `storage_uri` string, nullable
        - `mime_type` string, nullable
        - `size_bytes` integer, nullable
      - `created_at` string, date-time, nullable
  - `pagination` PaginationResponse, required — PaginationResponse. Cursor-based pagination response: - Use next_cursor for navigation - Total count fields only populated when include_total=true
    - `total` integer, nullable
    - `page` integer, nullable
    - `page_size` integer, nullable
    - `total_pages` integer, nullable
    - `next_page` string, nullable
    - `previous_page` string, nullable
    - `next_cursor` string, nullable

## Other responses

- `400` — Bad Request
- `401` — Unauthorized
- `403` — Forbidden
- `404` — Not Found
- `422` — Validation Error
- `500` — Internal Server Error

---

[API](https://skmtc.net/mixpeek/apis/mixpeek-api.md) · [All operations](https://skmtc.net/mixpeek/apis/mixpeek-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/mixpeek/mixpeek-api/versions/04b379bdbb7c/schema)