---
title: "Get a support video (with presigned playback URL + chapters)."
method: GET
path: "/v1/support/videos/{video_identifier}"
tags: ["Support"]
---

# Get a support video (with presigned playback URL + chapters).

`GET /v1/support/videos/{video_identifier}`

## Path parameters

- `video_identifier` string, required

## Response `200`

Successful Response

- VideoResponse
  - `video_id` string, required
  - `organization_id` string, nullable
  - `title` string, required
  - `description` string, nullable
  - `source_type` 'upload' | 'external', required
  - `storage_uri` string, nullable
  - `external_url` string, nullable
  - `playback_url` string, nullable
  - `thumbnail_url` string, nullable
  - `duration_seconds` number, nullable
  - `mime_type` string, nullable
  - `chapters` SupportVideoChapter[]
    - `start_seconds` number, required
    - `title` string, required
    - `description` string, nullable
  - `analysis_status` 'pending' | 'processing' | 'completed' | 'failed' | 'skipped'
  - `analysis_error` string, nullable
  - `created_by` SupportActor — Lightweight snapshot of who created a ticket/message.
    - `user_id` string, nullable
    - `email` string, nullable
    - `name` string, nullable
  - `created_at` string, date-time, nullable

## Other responses

- `400` — Bad Request
- `401` — Unauthorized
- `403` — Forbidden
- `404` — Not Found
- `422` — Validation Error
- `500` — Internal Server Error

---

[API](https://skmtc.net/mixpeek/apis/mixpeek-api.md) · [All operations](https://skmtc.net/mixpeek/apis/mixpeek-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/mixpeek/mixpeek-api/revisions/1c7f31821424/schema)