---
title: "Create Escalation"
method: POST
path: "/integrations/escalations"
tags: ["integrations"]
---

# Create Escalation

`POST /integrations/escalations`

Create an escalation from a chat session.

This will create a ticket in the configured helpdesk provider.

## Request body

- EscalationCreate — Schema for creating an escalation.
  - `chat_session_id` string, uuid, required
  - `character_id` string, uuid, required
  - `space_id` string, uuid, required
  - `customer_email` string, email, required
  - `customer_name` string, nullable
  - `reason` string — Escalation reason
  - `provider_id` string, nullable — Specific provider to use (optional)

## Response `201`

Successful Response

- EscalationResponse — Response schema for escalation.
  - `id` string, uuid, required
  - `space_id` string, uuid, required
  - `chat_session_id` string, uuid, required
  - `character_id` string, uuid, required
  - `integration_id` string, uuid, required
  - `external_ticket_id` string, nullable
  - `external_ticket_url` string, nullable
  - `reason` string, required
  - `sentiment_score` number, nullable
  - `ai_confidence` number, nullable
  - `conversation_summary` string, nullable
  - `status` string, required
  - `external_status` string, nullable
  - `error_message` string, nullable
  - `resolved_at` string, date-time, nullable
  - `resolution_notes` string, nullable
  - `customer_email` string, nullable
  - `customer_name` string, nullable
  - `credits_used` integer, required
  - `response_time_ms` integer, nullable
  - `created_at` string, date-time, required
  - `updated_at` string, date-time, required

## Other responses

- `422` — Validation Error

---

[API](https://skmtc.net/meganova/apis/fastapi.md) · [All operations](https://skmtc.net/meganova/apis/fastapi/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/meganova/fastapi/revisions/2b2bab8b9017/schema)