v1
latestOpenAPI 3.0.02026-07-24202886.6 KBChannel Adapter Services
Returns a customer's profile data for use in Medallia Conversations' reporting interfaces. All fields returned by the adapter are optional. The adapter returns whatever it can, and it may return an empty response.
get/{customer-id}
Path parameters
customer-idstring required
An identifier unique to the customer, such as phone number, email, or other channel-specific value. For phone numbers, the ID must be in E.164 format.
Query parameters
access_tokenstring required
The access token is a shared token defined when creating the channel adapter in Medallia Conversations. It is free-form text, but Medallia recommends using a cryptographically-secure token such as a UUID or other random nonce value.
Response
The customer's profile data. If the customer id provided is not found, an empty response should be returned.