---
title: "Get case"
method: GET
path: "/seller/cases/{id}"
tags: ["seller-cases"]
---

# Get case

`GET /seller/cases/{id}`

Get one seller-visible case by ID.

Use this endpoint to load a dedicated case details page.

Ownership and visibility:
- The case must be linked to an order owned by the authenticated seller.
- Non-owned or missing cases return `404`.

Response behavior:
- Returns the full case, outcomes, and attachment metadata.
- Attachment objects include resolved asset URLs for immediate rendering.

## Path parameters

- `id` string, required — Case ID

## Response `200`

Case details

- SellerCase
  - `id` string, cuid2, required
  - `workflowId` string, required
  - `reason` 'SNAD' | 'DAMAGED' | 'WRONG_ITEM' | 'NOT_RECEIVED' | 'OTHER' | 'CHARGEBACK', required
  - `comment` string, nullable
  - `status` 'OPEN' | 'REMEDIATION' | 'SETTLED' | 'CLOSED' | 'ESCALATED', required
  - `createdAt` string, date-time, nullable, required
  - `updatedAt` string, date-time, nullable, required
  - `outcomes` object[], required
    - `id` string, cuid2, required
    - `type` 'RETURN' | 'REFUND' | 'REPLACEMENT', required
    - `party` 'SELLER' | 'BUYER' | 'SYSTEM', required
    - `status` 'PENDING' | 'ACCEPTED' | 'REJECTED' | 'RESOLVED', required
    - `caseId` string, cuid2, required
    - `amount` integer, required
    - `comment` string, nullable
    - `createdAt` string, date-time, nullable, required
    - `updatedAt` string, date-time, nullable, required
    - `deliveryAddress` unknown
  - `attachments` object[], required
    - `url` string, uri, required
    - `party` 'SELLER' | 'BUYER' | 'SYSTEM', required
    - `createdAt` union, required
      - string, date-time
      - string, date-time
  - `orderId` string, required

## Other responses

- `404` — Case not found

---

[API](https://skmtc.net/managem/apis/managem-api.md) · [All operations](https://skmtc.net/managem/apis/managem-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/managem/managem-api/versions/5ed45d6a9e2f/schema)