---
title: "Get case"
method: GET
path: "/user/cases/{id}"
tags: ["user-cases"]
---

# Get case

`GET /user/cases/{id}`

Get one buyer-owned case by ID.

Use this endpoint for case detail screens and buyer follow-up workflows.

Rules:
- Case must belong to a purchase owned by the authenticated user.
- Returns `404` when not found or not owned.

Response behavior:
- Returns full case state with outcomes and attachments.
- Seller delivery address data is hidden for non-accepted seller outcomes.

## Path parameters

- `id` string, required — Case ID

## Response `200`

Case details

- UserCase
  - `id` string, cuid2, required
  - `workflowId` string, required
  - `purchaseId` string, required
  - `reason` 'SNAD' | 'DAMAGED' | 'WRONG_ITEM' | 'NOT_RECEIVED' | 'OTHER' | 'CHARGEBACK', required
  - `comment` string, nullable
  - `status` 'OPEN' | 'REMEDIATION' | 'SETTLED' | 'CLOSED' | 'ESCALATED', required
  - `createdAt` string, date-time, nullable, required
  - `updatedAt` string, date-time, nullable, required
  - `outcomes` object[], required
    - `id` string, cuid2, required
    - `type` 'RETURN' | 'REFUND' | 'REPLACEMENT', required
    - `party` 'SELLER' | 'BUYER' | 'SYSTEM', required
    - `status` 'PENDING' | 'ACCEPTED' | 'REJECTED' | 'RESOLVED', required
    - `caseId` string, cuid2, required
    - `amount` integer, required
    - `comment` string, nullable
    - `createdAt` string, date-time, nullable, required
    - `updatedAt` string, date-time, nullable, required
    - `deliveryAddress` unknown
  - `attachments` object[], required
    - `url` string, uri, required
    - `party` 'SELLER' | 'BUYER' | 'SYSTEM', required
    - `createdAt` union, required
      - string, date-time
      - string, date-time

## Other responses

- `404` — Case not found

---

[API](https://skmtc.net/managem/apis/managem-api.md) · [All operations](https://skmtc.net/managem/apis/managem-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/managem/managem-api/versions/e8d78a3a2e8b/schema)