Sign in

v20

latestOpenAPI 3.1.02026-08-08122113375.9 KB
seller-cases

Get case

Get one seller-visible case by ID.

Use this endpoint to load a dedicated case details page.

Ownership and visibility:

  • The case must be linked to an order owned by the authenticated seller.
  • Non-owned or missing cases return 404.

Response behavior:

  • Returns the full case, outcomes, and attachment metadata.
  • Attachment objects include resolved asset URLs for immediate rendering.
get/seller/cases/{id}

Path parameters

idstring required

Case ID

Case ID

Response

Case details

idstring cuid2 required
workflowIdstring required
reason'SNAD' | 'DAMAGED' | 'WRONG_ITEM' | 'NOT_RECEIVED' | 'OTHER' | 'CHARGEBACK' required
commentstring nullable
status'OPEN' | 'REMEDIATION' | 'SETTLED' | 'CLOSED' | 'ESCALATED' required
createdAtstring date-time nullable required
updatedAtstring date-time nullable required
orderIdstring required