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v66

latestOpenAPI 3.1.0Apache 2.0raw.githubusercontent.com2026-08-042174421.1 MB
Event Types

claim.created

Occurs when a dispute intake claim is created.

postWebhookclaim.created

Payload

event_type'claim.created' required

The type of event that occurred.

tokenstring uuid required

Unique identifier for the claim, in UUID format

card_tokensstring[] required

Tokens for the cards associated with the disputed transactions

account_tokenstring uuid nullable required

Token for the account associated with the claim

account_holder_tokenstring uuid nullable required

Token for the account holder that filed the claim

createdstring date-time required

When the claim was created

updatedstring date-time required

When the claim was last updated

reason'CARD_NOT_PRESENT' | 'CARD_LOST' | 'CARD_STOLEN' | 'CARD_NEVER_RECEIVED' | 'COUNTERFEIT' | 'ACCOUNT_TAKEOVER' | 'PRODUCT_NOT_RECEIVED' | 'NOT_AS_DESCRIBED' | 'CREDIT_NOT_PROCESSED' | 'CANCELLED_RECURRING' | 'PAID_BY_OTHER_MEANS' | 'DUPLICATE_CHARGE' | 'LATE_PRESENTMENT' | 'INCORRECT_TRANSACTION_CODE' | 'NO_AUTHORIZATION' | 'DECLINED' | 'INCORRECT_AMOUNT' | 'ATM_CASH_NOT_DISPENSED' | 'ATM_DEPOSIT_WRONG_AMOUNT' | 'ATM_DEPOSIT_MISSING' required

Dispute reason code provided when creating the claim

status'INITIALIZING' | 'AWAITING_INFO' | 'SUBMITTED' | 'RESOLVED' | 'ABANDONED' required

Current lifecycle status of the claim

outstanding_requirementsstring[] required

Requirements that must be fulfilled before the claim can be submitted

submittedstring date-time nullable required

When the claim was submitted. Null until the claim reaches SUBMITTED status

Example payload

{
  "event_type": "claim.created"
}

Response

Return a 200 status to indicate that the data was received successfully