--- title: "POST /payments/{paymentId}/teams/{teamId}/tickets/reviewed-count" method: POST path: "/payments/{paymentId}/teams/{teamId}/tickets/reviewed-count" tags: ["ticket-controller"] --- # POST /payments/{paymentId}/teams/{teamId}/tickets/reviewed-count `POST /payments/{paymentId}/teams/{teamId}/tickets/reviewed-count` ## Path parameters - `paymentId` integer, required - `teamId` integer, required ## Query parameters - `filterId` integer ## Headers - `Authorization` string - `X-Zendesk-Authn` string - `X-Zendesk-Doorman-Auth-Response` string ## Request body - FilterRequest - `options` FilterOptionRequest[] - `option` 'ASSIGNEE' | 'COMMENT_BODY' | 'TRANSCRIPTION_CONTENT' | 'RELATED' | 'REVIEWED_BY' | 'REVIEWEE' | 'RATING_CATEGORY' | 'RELATED_NAME_EMAIL' | 'SOURCE_TYPE' | 'TICKET_TAGS' | 'TICKET_CREATED_DATE' | 'TICKET_UPDATED_DATE' | 'TICKET_CLOSED_DATE' | 'COMMENTED_DATE' | 'REVIEWED_DATE' | 'LAST_EXTERNAL_COMMENT_DATE' | 'TICKET_CHANNEL' | 'COMMENT_CHANNEL' | 'TICKET_VIA' | 'SATISFACTION_SCORE' | 'SATISFACTION_COMMENT' | 'SURVEY_QUESTION' | 'SURVEY_TITLE' | 'RATING_STATUS' | 'EVALUATION_STATUS' | 'COMMENT_STATUS' | 'HIGHLIGHT_STATUS' | 'DISPUTE_STATUS' | 'TICKET_SUBJECT' | 'TICKET_DESCRIPTION' | 'TICKET_STATUS' | 'TICKET_TYPE' | 'TICKET_STATE' | 'TICKET_PRIORITY' | 'TICKET_GROUP' | 'TICKET_BRAND' | 'TICKET_FORM' | 'TICKET_NUMBER' | 'TICKET_FIELD' | 'TICKET_MAILBOX' | 'TICKET_FOLDER' | 'TICKET_REPLY_COUNT' | 'BOT_REPLY_COUNT' | 'COMMENT_INTERNAL_TAG' | 'INTERNAL_COMMENT_INTERNAL_TAG' | 'TICKET_EXTERNAL_ID' | 'CALL_DURATION' | 'CONVERSATION_SENTIMENT' | 'PUBLIC_PARTICIPANT' | 'SCORECARD' | 'VIEWED_STATUS' | 'REVIEW_VIEWED' | 'PUBLIC_MESSAGE_COUNT' | 'PRIVATE_MESSAGE_COUNT' | 'END_USER_MESSAGE_COUNT' | 'AGENT_PUBLIC_MESSAGE_COUNT' | 'PUBLIC_WORD_COUNT' | 'PUBLIC_CHARACTER_COUNT' | 'UNIQUE_AGENT_COUNT' | 'SPOTLIGHT' | 'HAS_CHURN_RISK' | 'HAS_ESCALATION' | 'HAS_EXTRA_MILE' | 'HAS_FOLLOW_UP' | 'HAS_DEADAIR_EXCEEDED' | 'HAS_RECORDING_DISCLOSURE_MISSING' | 'TRASH' | 'LANGUAGE' | 'INTENT' | 'AGENT_MOST_PUBLIC_MESSAGES' | 'CSAT_ANSWERED_DATE' | 'TICKET_CSAT_CREATED' | 'END_USER_CHANNEL' | 'FROM_TYPE' | 'VULNERABILITY_HEALTH' | 'VULNERABILITY_LIFE_EVENT' | 'VULNERABILITY_CAPABILITY' | 'HAS_CALL' | 'HAS_TRANSCRIPTION' | 'SLA_BREACH' | 'BOT_TYPE' | 'BOTS' | 'BOT_COMMUNICATION_EFFICIENCY' | 'BOT_REPETITION' | 'SCORE' | 'REVIEW_TIME' | 'AI_EVALUATED' | 'ESCALATIONS' | 'LOW_SCORING_CONVERSATIONS' | 'AI_AGENT_REPLY_COUNT' | 'AI_AGENT_TYPE' | 'AI_AGENTS' | 'AI_AGENT_COMMUNICATION_EFFICIENCY' | 'AI_AGENT_REPETITION' | 'AI_AGENT_ESCALATION' | 'FRUSTRATED_AI_AGENT_CONVERSATIONS' | 'AI_AGENT_ONLY_CONVERSATIONS' | 'ELIGIBLE_FOR_PROMPT_TESTING', required - `type` 'DEFAULT' | 'TICKET_FIELD' | 'AUTOQA' | 'SPOTLIGHT' | 'CUSTOM_CATEGORY' | 'INTELLIGENT', required - `condition` 'LONG_LIST_EQUALS' | 'LONG_LIST_NOT_EQUALS' | 'STRING_EQUALS' | 'STRING_NOT_EQUALS' | 'STRING_CONTAINS' | 'STRING_NOT_CONTAINS' | 'STRING_LESS_THAN' | 'STRING_LESS_THAN_EQUALS' | 'STRING_GREATER_THAN' | 'STRING_GREATER_THAN_EQUALS' | 'STRING_LIST_EQUALS' | 'STRING_LIST_NOT_EQUALS' | 'STRING_LIST_CONTAINS' | 'STRING_LIST_NOT_CONTAINS' | 'ALL_STRINGS_EQUAL' | 'ALL_STRINGS_CONTAIN' | 'ALL_STRINGS_NOT_EQUAL' | 'ALL_STRINGS_NOT_CONTAIN' | 'INTEGER_LOWER' | 'INTEGER_HIGHER' | 'INTEGER_EQUALS' | 'INTEGER_NOT_EQUALS' | 'INTEGER_LOWER_EQUALS' | 'INTEGER_HIGHER_EQUALS' | 'DATE_LAST_24' | 'DATE_TODAY' | 'DATE_YESTERDAY' | 'DATE_LAST_7_DAYS' | 'DATE_LAST_14_DAYS' | 'DATE_THIS_WEEK' | 'DATE_LAST_WEEK' | 'DATE_30_DAYS' | 'DATE_THIS_MONTH' | 'DATE_LAST_MONTH' | 'DATE_FROM' | 'DATE_TO' | 'RATING_RATED' | 'RATING_NOT_RATED' | 'RATING_RATED_BY_ME' | 'RATING_NOT_RATED_BY_ME' | 'EVALUATION_EVALUATED' | 'EVALUATION_NOT_EVALUATED' | 'COMMENT_COMMENTED' | 'COMMENT_NOT_COMMENTED' | 'COMMENT_COMMENTED_BY_ME' | 'COMMENT_NOT_COMMENTED_BY_ME' | 'COMMENT_MY_COMMENT_HAS_REPLY' | 'HIGHLIGHT_HIGHLIGHTED_BY_ME' | 'HIGHLIGHT_NOT_HIGHLIGHTED_BY_ME' | 'RECEIVED' | 'NOT_RECEIVED' | 'EXISTS' | 'NOT_EXISTS' | 'DETECTED' | 'NOT_DETECTED' | 'POSITIVE' | 'NEGATIVE' | 'VIEWED' | 'NOT_VIEWED' | 'YES' | 'NO' | 'BREACHED_LIST_EQUALS' | 'NOT_BREACHED_LIST_EQUALS' | 'BOT_BETTER' | 'BOT_WORSE', required - `values` FilterValueRequest[] - `label` string - `value` string - `type` string - `externalTicketFieldId` string - `autoQaOptions` AutoQaFilterOptionRequest[] - `option` 'GREETING' | 'EMPATHY' | 'GRAMMAR' | 'SOLUTION' | 'TONE' | 'CLOSING' | 'READABILITY' | 'ISSUE_UNDERSTANDING', required - `condition` 'LONG_LIST_EQUALS' | 'LONG_LIST_NOT_EQUALS' | 'STRING_EQUALS' | 'STRING_NOT_EQUALS' | 'STRING_CONTAINS' | 'STRING_NOT_CONTAINS' | 'STRING_LESS_THAN' | 'STRING_LESS_THAN_EQUALS' | 'STRING_GREATER_THAN' | 'STRING_GREATER_THAN_EQUALS' | 'STRING_LIST_EQUALS' | 'STRING_LIST_NOT_EQUALS' | 'STRING_LIST_CONTAINS' | 'STRING_LIST_NOT_CONTAINS' | 'ALL_STRINGS_EQUAL' | 'ALL_STRINGS_CONTAIN' | 'ALL_STRINGS_NOT_EQUAL' | 'ALL_STRINGS_NOT_CONTAIN' | 'INTEGER_LOWER' | 'INTEGER_HIGHER' | 'INTEGER_EQUALS' | 'INTEGER_NOT_EQUALS' | 'INTEGER_LOWER_EQUALS' | 'INTEGER_HIGHER_EQUALS' | 'DATE_LAST_24' | 'DATE_TODAY' | 'DATE_YESTERDAY' | 'DATE_LAST_7_DAYS' | 'DATE_LAST_14_DAYS' | 'DATE_THIS_WEEK' | 'DATE_LAST_WEEK' | 'DATE_30_DAYS' | 'DATE_THIS_MONTH' | 'DATE_LAST_MONTH' | 'DATE_FROM' | 'DATE_TO' | 'RATING_RATED' | 'RATING_NOT_RATED' | 'RATING_RATED_BY_ME' | 'RATING_NOT_RATED_BY_ME' | 'EVALUATION_EVALUATED' | 'EVALUATION_NOT_EVALUATED' | 'COMMENT_COMMENTED' | 'COMMENT_NOT_COMMENTED' | 'COMMENT_COMMENTED_BY_ME' | 'COMMENT_NOT_COMMENTED_BY_ME' | 'COMMENT_MY_COMMENT_HAS_REPLY' | 'HIGHLIGHT_HIGHLIGHTED_BY_ME' | 'HIGHLIGHT_NOT_HIGHLIGHTED_BY_ME' | 'RECEIVED' | 'NOT_RECEIVED' | 'EXISTS' | 'NOT_EXISTS' | 'DETECTED' | 'NOT_DETECTED' | 'POSITIVE' | 'NEGATIVE' | 'VIEWED' | 'NOT_VIEWED' | 'YES' | 'NO' | 'BREACHED_LIST_EQUALS' | 'NOT_BREACHED_LIST_EQUALS' | 'BOT_BETTER' | 'BOT_WORSE', required - `values` FilterValueRequest[] - `label` string - `value` string - `type` string - `spotlightOptions` SpotlightFilterOptionRequest[] - `customSpotlightId` string - `option` 'SPOTLIGHT_CUSTOM_PHRASE_SEARCH' | 'SPOTLIGHT_PROMPT', required - `condition` 'LONG_LIST_EQUALS' | 'LONG_LIST_NOT_EQUALS' | 'STRING_EQUALS' | 'STRING_NOT_EQUALS' | 'STRING_CONTAINS' | 'STRING_NOT_CONTAINS' | 'STRING_LESS_THAN' | 'STRING_LESS_THAN_EQUALS' | 'STRING_GREATER_THAN' | 'STRING_GREATER_THAN_EQUALS' | 'STRING_LIST_EQUALS' | 'STRING_LIST_NOT_EQUALS' | 'STRING_LIST_CONTAINS' | 'STRING_LIST_NOT_CONTAINS' | 'ALL_STRINGS_EQUAL' | 'ALL_STRINGS_CONTAIN' | 'ALL_STRINGS_NOT_EQUAL' | 'ALL_STRINGS_NOT_CONTAIN' | 'INTEGER_LOWER' | 'INTEGER_HIGHER' | 'INTEGER_EQUALS' | 'INTEGER_NOT_EQUALS' | 'INTEGER_LOWER_EQUALS' | 'INTEGER_HIGHER_EQUALS' | 'DATE_LAST_24' | 'DATE_TODAY' | 'DATE_YESTERDAY' | 'DATE_LAST_7_DAYS' | 'DATE_LAST_14_DAYS' | 'DATE_THIS_WEEK' | 'DATE_LAST_WEEK' | 'DATE_30_DAYS' | 'DATE_THIS_MONTH' | 'DATE_LAST_MONTH' | 'DATE_FROM' | 'DATE_TO' | 'RATING_RATED' | 'RATING_NOT_RATED' | 'RATING_RATED_BY_ME' | 'RATING_NOT_RATED_BY_ME' | 'EVALUATION_EVALUATED' | 'EVALUATION_NOT_EVALUATED' | 'COMMENT_COMMENTED' | 'COMMENT_NOT_COMMENTED' | 'COMMENT_COMMENTED_BY_ME' | 'COMMENT_NOT_COMMENTED_BY_ME' | 'COMMENT_MY_COMMENT_HAS_REPLY' | 'HIGHLIGHT_HIGHLIGHTED_BY_ME' | 'HIGHLIGHT_NOT_HIGHLIGHTED_BY_ME' | 'RECEIVED' | 'NOT_RECEIVED' | 'EXISTS' | 'NOT_EXISTS' | 'DETECTED' | 'NOT_DETECTED' | 'POSITIVE' | 'NEGATIVE' | 'VIEWED' | 'NOT_VIEWED' | 'YES' | 'NO' | 'BREACHED_LIST_EQUALS' | 'NOT_BREACHED_LIST_EQUALS' | 'BOT_BETTER' | 'BOT_WORSE', required - `customCategoryOptions` CustomCategoryFilterOptionRequest[] - `customCategoryId` string - `option` 'CUSTOM_CATEGORY_CUSTOM_PHRASE_SEARCH', required - `condition` 'LONG_LIST_EQUALS' | 'LONG_LIST_NOT_EQUALS' | 'STRING_EQUALS' | 'STRING_NOT_EQUALS' | 'STRING_CONTAINS' | 'STRING_NOT_CONTAINS' | 'STRING_LESS_THAN' | 'STRING_LESS_THAN_EQUALS' | 'STRING_GREATER_THAN' | 'STRING_GREATER_THAN_EQUALS' | 'STRING_LIST_EQUALS' | 'STRING_LIST_NOT_EQUALS' | 'STRING_LIST_CONTAINS' | 'STRING_LIST_NOT_CONTAINS' | 'ALL_STRINGS_EQUAL' | 'ALL_STRINGS_CONTAIN' | 'ALL_STRINGS_NOT_EQUAL' | 'ALL_STRINGS_NOT_CONTAIN' | 'INTEGER_LOWER' | 'INTEGER_HIGHER' | 'INTEGER_EQUALS' | 'INTEGER_NOT_EQUALS' | 'INTEGER_LOWER_EQUALS' | 'INTEGER_HIGHER_EQUALS' | 'DATE_LAST_24' | 'DATE_TODAY' | 'DATE_YESTERDAY' | 'DATE_LAST_7_DAYS' | 'DATE_LAST_14_DAYS' | 'DATE_THIS_WEEK' | 'DATE_LAST_WEEK' | 'DATE_30_DAYS' | 'DATE_THIS_MONTH' | 'DATE_LAST_MONTH' | 'DATE_FROM' | 'DATE_TO' | 'RATING_RATED' | 'RATING_NOT_RATED' | 'RATING_RATED_BY_ME' | 'RATING_NOT_RATED_BY_ME' | 'EVALUATION_EVALUATED' | 'EVALUATION_NOT_EVALUATED' | 'COMMENT_COMMENTED' | 'COMMENT_NOT_COMMENTED' | 'COMMENT_COMMENTED_BY_ME' | 'COMMENT_NOT_COMMENTED_BY_ME' | 'COMMENT_MY_COMMENT_HAS_REPLY' | 'HIGHLIGHT_HIGHLIGHTED_BY_ME' | 'HIGHLIGHT_NOT_HIGHLIGHTED_BY_ME' | 'RECEIVED' | 'NOT_RECEIVED' | 'EXISTS' | 'NOT_EXISTS' | 'DETECTED' | 'NOT_DETECTED' | 'POSITIVE' | 'NEGATIVE' | 'VIEWED' | 'NOT_VIEWED' | 'YES' | 'NO' | 'BREACHED_LIST_EQUALS' | 'NOT_BREACHED_LIST_EQUALS' | 'BOT_BETTER' | 'BOT_WORSE', required - `values` string[], required - `intelligentFilterOptions` IntelligentFilterOptionRequest[] - `option` 'ASSIGNEE' | 'COMMENT_BODY' | 'TRANSCRIPTION_CONTENT' | 'RELATED' | 'REVIEWED_BY' | 'REVIEWEE' | 'RATING_CATEGORY' | 'RELATED_NAME_EMAIL' | 'SOURCE_TYPE' | 'TICKET_TAGS' | 'TICKET_CREATED_DATE' | 'TICKET_UPDATED_DATE' | 'TICKET_CLOSED_DATE' | 'COMMENTED_DATE' | 'REVIEWED_DATE' | 'LAST_EXTERNAL_COMMENT_DATE' | 'TICKET_CHANNEL' | 'COMMENT_CHANNEL' | 'TICKET_VIA' | 'SATISFACTION_SCORE' | 'SATISFACTION_COMMENT' | 'SURVEY_QUESTION' | 'SURVEY_TITLE' | 'RATING_STATUS' | 'EVALUATION_STATUS' | 'COMMENT_STATUS' | 'HIGHLIGHT_STATUS' | 'DISPUTE_STATUS' | 'TICKET_SUBJECT' | 'TICKET_DESCRIPTION' | 'TICKET_STATUS' | 'TICKET_TYPE' | 'TICKET_STATE' | 'TICKET_PRIORITY' | 'TICKET_GROUP' | 'TICKET_BRAND' | 'TICKET_FORM' | 'TICKET_NUMBER' | 'TICKET_FIELD' | 'TICKET_MAILBOX' | 'TICKET_FOLDER' | 'TICKET_REPLY_COUNT' | 'BOT_REPLY_COUNT' | 'COMMENT_INTERNAL_TAG' | 'INTERNAL_COMMENT_INTERNAL_TAG' | 'TICKET_EXTERNAL_ID' | 'CALL_DURATION' | 'CONVERSATION_SENTIMENT' | 'PUBLIC_PARTICIPANT' | 'SCORECARD' | 'VIEWED_STATUS' | 'REVIEW_VIEWED' | 'PUBLIC_MESSAGE_COUNT' | 'PRIVATE_MESSAGE_COUNT' | 'END_USER_MESSAGE_COUNT' | 'AGENT_PUBLIC_MESSAGE_COUNT' | 'PUBLIC_WORD_COUNT' | 'PUBLIC_CHARACTER_COUNT' | 'UNIQUE_AGENT_COUNT' | 'SPOTLIGHT' | 'HAS_CHURN_RISK' | 'HAS_ESCALATION' | 'HAS_EXTRA_MILE' | 'HAS_FOLLOW_UP' | 'HAS_DEADAIR_EXCEEDED' | 'HAS_RECORDING_DISCLOSURE_MISSING' | 'TRASH' | 'LANGUAGE' | 'INTENT' | 'AGENT_MOST_PUBLIC_MESSAGES' | 'CSAT_ANSWERED_DATE' | 'TICKET_CSAT_CREATED' | 'END_USER_CHANNEL' | 'FROM_TYPE' | 'VULNERABILITY_HEALTH' | 'VULNERABILITY_LIFE_EVENT' | 'VULNERABILITY_CAPABILITY' | 'HAS_CALL' | 'HAS_TRANSCRIPTION' | 'SLA_BREACH' | 'BOT_TYPE' | 'BOTS' | 'BOT_COMMUNICATION_EFFICIENCY' | 'BOT_REPETITION' | 'SCORE' | 'REVIEW_TIME' | 'AI_EVALUATED' | 'ESCALATIONS' | 'LOW_SCORING_CONVERSATIONS' | 'AI_AGENT_REPLY_COUNT' | 'AI_AGENT_TYPE' | 'AI_AGENTS' | 'AI_AGENT_COMMUNICATION_EFFICIENCY' | 'AI_AGENT_REPETITION' | 'AI_AGENT_ESCALATION' | 'FRUSTRATED_AI_AGENT_CONVERSATIONS' | 'AI_AGENT_ONLY_CONVERSATIONS' | 'ELIGIBLE_FOR_PROMPT_TESTING', required - `condition` 'LONG_LIST_EQUALS' | 'LONG_LIST_NOT_EQUALS' | 'STRING_EQUALS' | 'STRING_NOT_EQUALS' | 'STRING_CONTAINS' | 'STRING_NOT_CONTAINS' | 'STRING_LESS_THAN' | 'STRING_LESS_THAN_EQUALS' | 'STRING_GREATER_THAN' | 'STRING_GREATER_THAN_EQUALS' | 'STRING_LIST_EQUALS' | 'STRING_LIST_NOT_EQUALS' | 'STRING_LIST_CONTAINS' | 'STRING_LIST_NOT_CONTAINS' | 'ALL_STRINGS_EQUAL' | 'ALL_STRINGS_CONTAIN' | 'ALL_STRINGS_NOT_EQUAL' | 'ALL_STRINGS_NOT_CONTAIN' | 'INTEGER_LOWER' | 'INTEGER_HIGHER' | 'INTEGER_EQUALS' | 'INTEGER_NOT_EQUALS' | 'INTEGER_LOWER_EQUALS' | 'INTEGER_HIGHER_EQUALS' | 'DATE_LAST_24' | 'DATE_TODAY' | 'DATE_YESTERDAY' | 'DATE_LAST_7_DAYS' | 'DATE_LAST_14_DAYS' | 'DATE_THIS_WEEK' | 'DATE_LAST_WEEK' | 'DATE_30_DAYS' | 'DATE_THIS_MONTH' | 'DATE_LAST_MONTH' | 'DATE_FROM' | 'DATE_TO' | 'RATING_RATED' | 'RATING_NOT_RATED' | 'RATING_RATED_BY_ME' | 'RATING_NOT_RATED_BY_ME' | 'EVALUATION_EVALUATED' | 'EVALUATION_NOT_EVALUATED' | 'COMMENT_COMMENTED' | 'COMMENT_NOT_COMMENTED' | 'COMMENT_COMMENTED_BY_ME' | 'COMMENT_NOT_COMMENTED_BY_ME' | 'COMMENT_MY_COMMENT_HAS_REPLY' | 'HIGHLIGHT_HIGHLIGHTED_BY_ME' | 'HIGHLIGHT_NOT_HIGHLIGHTED_BY_ME' | 'RECEIVED' | 'NOT_RECEIVED' | 'EXISTS' | 'NOT_EXISTS' | 'DETECTED' | 'NOT_DETECTED' | 'POSITIVE' | 'NEGATIVE' | 'VIEWED' | 'NOT_VIEWED' | 'YES' | 'NO' | 'BREACHED_LIST_EQUALS' | 'NOT_BREACHED_LIST_EQUALS' | 'BOT_BETTER' | 'BOT_WORSE', required - `values` FilterValueRequest[] - `label` string - `value` string - `type` string - `name` string - `isPublic` boolean ## Response `200` OK --- [API](https://skmtc.net/klausapp/apis/klaus-rest-api-documentation.md) · [All operations](https://skmtc.net/klausapp/apis/klaus-rest-api-documentation/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/klausapp/klaus-rest-api-documentation/revisions/48bd014f52b5/schema)