---
title: "Get All Helpdesk Tickets"
method: GET
path: "/helpdesk/tickets"
tags: ["Helpdesk"]
---

# Get All Helpdesk Tickets

`GET /helpdesk/tickets`

Fetch all helpdesk tickets

## Query parameters

- `status` string
- `priority` string
- `assignedToIds` string
- `lastModified` string, date-time
- `categoryIds` string
- `employeeIds` string
- `pageNumber` integer
- `pageSize` integer

## Response `200`

OK

- TicketPagedResponse — class represents paged response.
  - `succeeded` boolean — Gets or sets a value indicating whether this Keka.API.Web.Core.Response`1 is succeeded.
  - `message` string, nullable — Gets or sets the message.
  - `errors` string[], nullable — Gets or sets the errors.
  - `data` Ticket[], nullable — Gets or sets the data.
    - `id` string, uuid
    - `ticketNumber` integer
    - `title` string, nullable
    - `categoryId` string, uuid
    - `status` 0 | 1 | 2 | 3 | 4 | 5
    - `raisedBy` APILookup
      - `id` string, nullable
      - `name` string, nullable
    - `assignedTo` APILookup
      - `id` string, nullable
      - `name` string, nullable
    - `requestedOn` string, date-time
    - `priority` 0 | 1 | 2 | 3
    - `lastModified` string, date-time
    - `closingReason` string, nullable
    - `closedOn` string, date-time, nullable
    - `closedBy` APILookup
      - `id` string, nullable
      - `name` string, nullable
    - `csatScore` integer, nullable
    - `csatResponse` string, nullable
  - `pageNumber` integer — Gets or sets the page number.
  - `pageSize` integer — Gets or sets the size of the page.
  - `firstPage` string, uri, nullable — Gets or sets the first page.
  - `lastPage` string, uri, nullable — Gets or sets the last page.
  - `totalPages` integer — Gets or sets the total pages.
  - `totalRecords` integer — Gets or sets the total records.
  - `nextPage` string, uri, nullable — Gets or sets the next page.
  - `previousPage` string, uri, nullable — Gets or sets the previous page.

## Other responses

- `401` — Unauthorized
- `403` — Forbidden

---

[API](https://skmtc.net/keka/apis/keka-api.md) · [All operations](https://skmtc.net/keka/apis/keka-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/keka/keka-api/revisions/907ea395c885/schema)