---
title: "Get order claim"
method: GET
path: "/restaurants/{tenant}/{restaurantId}/customerclaims/{id}"
tags: ["Restaurant Claims", "publicly-accessible"]
---

# Get order claim

`GET /restaurants/{tenant}/{restaurantId}/customerclaims/{id}`

Get information about a order claim

## Path parameters

- `tenant` string, required
- `restaurantId` string, required
- `id` string, required

## Headers

- `Accept` string

## Response `200`

Request succeeded

- OrderClaim — Claim information
  - `id` string — Claim identifier
  - `orderId` string — Just Eat order identifier
  - `friendlyOrderReference` string — Just Eat friendly order reference
  - `issueType` 'Missing' | 'Damaged' | 'Cold' | 'LateOrder' | 'FoodNotArrived' — Type of claim
  - `submittedDate` string, date-time — Date when the claim was submitted
  - `expirationDate` string, date-time — Date when the claim will be accepted automatically in case the owner of the restaurant ignores it
  - `currency` string — Name of currency in ISO 4217 format
  - `totalClaimed` number — Total claimed money in smallest unit of relevant currency
  - `state` 'Open' | 'Closed' — Indicates whether a decision about the claim was made
  - `resolution` ClaimResolution, nullable — Representation of the decision made about a claim
    - `decision` 'Accepted' | 'PartiallyAccepted' | 'Rejected' — Indicates whether the claim is accepted, partially accepted or rejected - claim is partially accepted if at least one of the claimed items is accepted
    - `totalClaimedAccepted` number — Total claimed money accepted by the restaurant in smallest unit of relevant currency
    - `resolvedDate` string, date-time — Date when decision on the claim was submitted
    - `resolvedChannel` string — Channel which was used to resolved the claim
  - `restaurantResponse` OrderClaimRestaurantResponse, nullable — Restaurant response for the claim
    - `decision` 'Accepted' | 'Rejected' | 'PartiallyAccepted' — Decision on the claim
    - `items` ItemDecision[], nullable — Decisions on the items of a claim
      - `id` string — Item identifier
      - `decision` 'Accepted' | 'Rejected' — Decision made about the item
    - `justification` Justification, nullable — The reason of the claim rejection and optional comments from the restaurant
      - `reason` 'AlreadyRefunded' | 'ItemReplaced' | 'PartialRefundRequired' | 'WasNotMissing' | 'WillRedeliver' | 'OrderWasHot' | 'OrderWasOnTime' | 'OrderWasPacked' | 'FoodWasIntact' | 'AddExtraItem' | 'Other' — One of the predefined reasons
      - `comments` string, nullable — Comment from the restaurant owner in case they rejected at least one of the items and want to type their own rejection reason
  - `affectedItems` Item[], nullable — Information about the claimed items
    - `id` string — Item identifier
    - `name` string — Item name
    - `quantity` number — Quantity of items
    - `totalClaimed` number — Total claimed money in smallest unit of relevant currency
    - `unitPrice` number — Price of a single unit in smallest unit of relevant currency
    - `additionalContext` string, nullable — Comment giving additional context
    - `decision` 'NotDecided' | 'Accepted' | 'Rejected' — Indicates whether decision on the claimed item was made and what was that decision

## Other responses

- `401` — Unauthorized. The client did not provide an authentication token or the token was invalid
- `403` — Forbidden. The client is not allowed to perform this action
- `404` — Not Found. Claim could not be found
- `500` — Internal Server Error

---

[API](https://skmtc.net/just-eat/apis/just-eat-api.md) · [All operations](https://skmtc.net/just-eat/apis/just-eat-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/just-eat/just-eat-api/revisions/4b25c7d97a53/schema)