v1

latestOpenAPI 3.0.22026-07-223907721.1 MB

Ticket

Reply to Ticket

Reply to a Ticket from Channel API

post/v1/seller/ticket

Request body

channelstring required

This is the unique Channel name.

sellerIdstring required

A unique Id identify a Seller on a specific SalesChannel. The SellerId is generated from the Channel itself during the Seller SignUp Process.

ticketIdstring required

Unique identifcation for Ticket Id

replyRequestedboolean

createdAtstring date-time required

messagestring required

Example request

{
  "channel": "MYBESTDEALCOMDE",
  "sellerId": "4711",
  "ticketId": "CASE-01071982",
  "replyRequested": true,
  "from": {
    "role": "BUYER",
    "name": "Dave"
  },
  "message": "Open the pod bay doors HAL.",
  "attachment": [
    {
      "filename": "RedDot.png",
      "contentType": "image/png"
    }
  ]
}

Response

Ticket created