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v1

latestOpenAPI 3.0.22026-07-223907721.1 MB
Ticket

Create Ticket

Send a Ticket to Channel API

post/v1/channel/ticket

Request body

sellerIdstring required

A unique Id identify a Seller on a specific SalesChannel. The SellerId is generated from the Channel itself during the Seller SignUp Process.

ticketIdstring required

Unique identifcation for Ticket Id

topic'QUESTION' | 'FEEDBACK' | 'DELIVERY' | 'RETURN' | 'REFUND' | 'INCIDENT' required
replyRequestedboolean
createdAtstring date-time required
subjectstring required
messagestring required

Example request

{
  "sellerId": "4711",
  "ticketId": "CASE-01071982",
  "reference": {
    "type": "ORDERID",
    "id": "19820701"
  },
  "replyRequested": true,
  "from": {
    "role": "BUYER",
    "name": "Dave"
  },
  "subject": "Pod bay door seems to be locked.",
  "message": "Open the pod bay doors HAL.",
  "attachment": [
    {
      "filename": "RedDot.png",
      "contentType": "image/png"
    }
  ]
}

Response

Ticket created