---
title: "Start Conversation"
method: POST
path: "/v1/external-support/{projectId}/conversations/start"
tags: ["External Support Panel"]
---

# Start Conversation

`POST /v1/external-support/{projectId}/conversations/start`

Start a new conversation with an end user in the external support panel.

## Path parameters

- `projectId` string, required

## Request body

- object
  - `botId` string, required
  - `userId` string, required
  - `initialMessage` string
  - `metadata` object
  - `assignment` object
    - `type` string
    - `target` string

## Response `200`

Conversation started successfully

## Other responses

- `401` — Unauthorized - Invalid authentication credentials
- `404` — Not found - Resource not found
- `422` — Unprocessable entity - Validation error
- `500` — Internal server error

---

[API](https://skmtc.net/jelou/apis/jelou-api.md) · [All operations](https://skmtc.net/jelou/apis/jelou-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/jelou/jelou-api/revisions/845ce127d94a/schema)