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v1

latestOpenAPI 3.1.02026-07-26327152.4 KB
Conversations

Get Operator Statistics

Retrieve an operator's (or all operators') attention statistics within a date range.

get/v1/metrics/conversations/external/stats

Query parameters

startAtstring date required

Search start date

endAtstring date required

Search end date

operatorIdinteger

Operator ID to filter statistics for a specific operator

Response

Statistics retrieved successfully

_idinteger

Identifier of the queried operator or aggregation

totalinteger

Total cases within the date range

actualinteger

Cases currently in the queue

attendedinteger

Attended cases

expiredinteger

Cases that expired without attention

lastMessageOperatorinteger

Conversations whose last message was sent by the operator

lastMessageUserinteger

Conversations whose last message was sent by the user

lastMessageBotinteger

Conversations whose last message was sent by the bot

notAttendedinteger

Unattended cases

avgReplyTimenumber

Average reply time, in seconds

avgOperatorResponseTimenumber

Average operator response time, in seconds

transferedinteger

Cases transferred to another operator or team

avgConversationTimenumber

Average conversation duration, in seconds