---
title: "Enqueue a conversation session"
method: POST
path: "/conversation-sessions/enqueue"
tags: ["Conversation sessions"]
---

# Enqueue a conversation session

`POST /conversation-sessions/enqueue`

Enqueues the open conversation session for a contact into a queue and persists the observation as transfer_observation.

## Request body

- object
  - `waId` string, required — Contact WhatsApp ID
  - `phoneNumberWaId` string, required — Business phone WhatsApp ID
  - `queueId` string, uuid, required — Queue id
  - `observation` string, required — Observation persisted on the session as transfer_observation

## Response `200`

Session enqueued successfully

- object
  - `id` string, uuid, required
  - `conversationId` string, uuid, required
  - `status` string, required
  - `currentQueueId` string, uuid, nullable, required
  - `enqueueDate` string, date-time, nullable, required
  - `ticketId` integer, nullable, required
  - `transferObservation` string, nullable, required

## Other responses

- `400` — Bad request
- `401` — Unauthorized
- `404` — Queue, conversation, or open session not found
- `500` — Internal server error

---

[API](https://skmtc.net/indigohive/apis/cogfy-messenger-public-api.md) · [All operations](https://skmtc.net/indigohive/apis/cogfy-messenger-public-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/indigohive/cogfy-messenger-public-api/versions/30bd33ee45c9/schema)