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v4

OpenAPI 3.1.02026-08-012402353.8 MB

Submit a User Submission for a Card Dispute

post/card_disputes/{card_dispute_id}/submit_user_submission

Path parameters

card_dispute_idstring required

The identifier of the Card Dispute to submit a user submission for.

Request body

amountinteger

The adjusted monetary amount of the part of the transaction that is being disputed. This is optional and will default to the most recent amount provided. If provided, the amount must be less than or equal to the amount of the transaction.

explanationstring

The free-form explanation provided to Increase to provide more context for the user submission. This field is not sent directly to the card networks.

network'visa' required

The network of the Card Dispute. Details specific to the network are required under the sub-object with the same identifier as the network.

Example request

{
  "network": "visa",
  "visa": {
    "category": "merchant_prearbitration_decline",
    "merchant_prearbitration_decline": {
      "reason": "The pre-arbitration received from the merchantdoes not explain how they obtained permission to charge the card."
    }
  }
}

Response

Card Dispute

amountinteger required

The amount of the dispute.

card_idstring required

The Card that the Card Dispute is associated with.

created_atstring date-time required

The ISO 8601 date and time at which the Card Dispute was created.

disputed_transaction_idstring required

The identifier of the Transaction that was disputed.

idstring required

The Card Dispute identifier.

idempotency_keystring nullable required

The idempotency key you chose for this object. This value is unique across Increase and is used to ensure that a request is only processed once. Learn more about idempotency.

network'visa' | 'pulse' required

The network that the Card Dispute is associated with.

status'user_submission_required' | 'pending_user_submission_reviewing' | 'pending_user_submission_submitting' | 'pending_user_withdrawal_submitting' | 'pending_response' | 'lost' | 'won' | 'rejected' required

The status of the Card Dispute.

type'card_dispute' required

A constant representing the object's type. For this resource it will always be card_dispute.

user_submission_required_bystring date-time nullable required

The ISO 8601 date and time at which the user submission is required by. Present only if status is user_submission_required and a user submission is required by a certain time. Otherwise, this will be nil.

Example response

{
  "amount": 1000,
  "card_id": "card_oubs0hwk5rn6knuecxg2",
  "created_at": "2020-01-31T23:59:59Z",
  "disputed_transaction_id": "transaction_uyrp7fld2ium70oa7oi",
  "id": "card_dispute_h9sc95nbl1cgltpp7men",
  "idempotency_key": null,
  "loss": null,
  "network": "visa",
  "rejection": null,
  "status": "pending_response",
  "type": "card_dispute",
  "user_submission_required_by": null,
  "visa": {
    "network_events": [],
    "required_user_submission_category": null,
    "user_submissions": [
      {
        "accepted_at": null,
        "amount": 1000,
        "attachment_files": [],
        "category": "chargeback",
        "chargeback": {
          "authorization": null,
          "category": "fraud",
          "consumer_canceled_merchandise": null,
          "consumer_canceled_recurring_transaction": null,
          "consumer_canceled_services": null,
          "consumer_counterfeit_merchandise": null,
          "consumer_credit_not_processed": null,
          "consumer_damaged_or_defective_merchandise": null,
          "consumer_merchandise_misrepresentation": null,
          "consumer_merchandise_not_as_described": null,
          "consumer_merchandise_not_received": null,
          "consumer_non_receipt_of_cash": null,
          "consumer_original_credit_transaction_not_accepted": null,
          "consumer_quality_merchandise": null,
          "consumer_quality_services": null,
          "consumer_services_misrepresentation": null,
          "consumer_services_not_as_described": null,
          "consumer_services_not_received": null,
          "fraud": {
            "fraud_type": "lost"
          },
          "processing_error": null
        },
        "created_at": "2020-01-31T23:59:59Z",
        "explanation": null,
        "further_information_requested_at": null,
        "further_information_requested_reason": null,
        "status": "pending_reviewing",
        "updated_at": "2020-01-31T23:59:59Z"
      }
    ]
  },
  "win": null,
  "withdrawal": null
}