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v1

latestOpenAPI 3.0.12026-07-243407211.3 MB
CareCase

Add Customer Care Case

Create customer support cases. How it works:

  • The partner’s customer creates a case using their mobile app by calling POST programs/{programCode}/customerCare/cases.
  • A new case for the customer is created in Salesforce for Green Dot’s agents, allowing them to handle the case.
  • The partner receives the case number in their response details. The case number can also be displayed to the customer.
post/programs/{programCode}/customerCare/cases

Path parameters

programCodestring required

The program code identifying the BaaS program context for the care case.

Headers

X-GD-RequestIdstring required

The unique request identifier for tracking and logging. Should be a GUID.

Request body

subjectstring nullable

The subject or topic of the customer's question or issue.

firstNamestring nullable

The first name of the user submitting the care case.

lastNamestring nullable

The last name of the user submitting the care case.

customerQuestionstring nullable

The details of the question or issue provided by the customer.

emailAddressstring nullable

The email address of the user or customer.

accountIdentifierstring nullable

The unique identifier for the account associated with the care case.

accountHolderIdentifierstring nullable

The unique identifier for the account holder associated with the care case.

Response

OK

caseNumberstring nullable

The unique case number assigned to the care case for tracking and reference.