--- title: "Retrieve a statistic" method: POST path: "/api/reporting/stats" tags: ["Reporting Statistics"] --- # Retrieve a statistic `POST /api/reporting/stats` ## Query parameters - `cursor` string - `limit` integer ## Request body - ReportingStats - `query` union, required — The statistics query, dependent on the requested metric. - TicketsClosedQuery - `scope` 'tickets-closed', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` union[], required — Miscellaneous criteria to filter the statistic with. - union - TicketsClosedFilterItem - `member` 'periodStart' | 'periodEnd' | 'agentId' | 'teamId' | 'channel' | 'score' | 'integrationId' | 'communicationSkills' | 'languageProficiency' | 'resolutionCompleteness' | 'accuracy' | 'efficiency' | 'internalCompliance' | 'brandVoice' | 'storeId' | 'storeIntegrationId' | 'agentIdFromTeamId' | 'aiAgentFilter', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - … - BaseReportingStatsCustomFilterItem - `member` 'customFields', required — Field to filter the statistic by. - `values` BaseReportingStatsCustomFilterValueItem[], required — List of values to filter the statistic with. - … - BaseReportingStatsRepeatableFilterItem - `member` 'tags', required — Field to filter the statistic by. - `values` BaseReportingStatsRepeatableFilterItemValue[], required — List of values to filter the statistic with. - … - `time_dimensions` TicketsClosedTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'closedDatetime' | 'createdDatetime' | 'periodStart', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - TicketsCreatedQuery - `scope` 'tickets-created', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` union[], required — Miscellaneous criteria to filter the statistic with. - union - TicketsCreatedFilterItem - `member` 'periodStart' | 'periodEnd' | 'agentId' | 'teamId' | 'channel' | 'score' | 'integrationId' | 'communicationSkills' | 'languageProficiency' | 'resolutionCompleteness' | 'accuracy' | 'efficiency' | 'internalCompliance' | 'brandVoice' | 'storeId' | 'storeIntegrationId' | 'agentIdFromTeamId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - … - BaseReportingStatsCustomFilterItem - `member` 'customFields', required — Field to filter the statistic by. - `values` BaseReportingStatsCustomFilterValueItem[], required — List of values to filter the statistic with. - … - BaseReportingStatsRepeatableFilterItem - `member` 'tags', required — Field to filter the statistic by. - `values` BaseReportingStatsRepeatableFilterItemValue[], required — List of values to filter the statistic with. - … - `time_dimensions` TicketsCreatedTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'createdDatetime' | 'periodStart', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - TicketsOpenQuery - `scope` 'tickets-open', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` union[], required — Miscellaneous criteria to filter the statistic with. - union - TicketsOpenFilterItem - `member` 'periodStart' | 'periodEnd' | 'agentId' | 'teamId' | 'channel' | 'score' | 'integrationId' | 'communicationSkills' | 'languageProficiency' | 'resolutionCompleteness' | 'accuracy' | 'efficiency' | 'internalCompliance' | 'brandVoice' | 'storeId' | 'storeIntegrationId' | 'agentIdFromTeamId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - … - BaseReportingStatsCustomFilterItem - `member` 'customFields', required — Field to filter the statistic by. - `values` BaseReportingStatsCustomFilterValueItem[], required — List of values to filter the statistic with. - … - BaseReportingStatsRepeatableFilterItem - `member` 'tags', required — Field to filter the statistic by. - `values` BaseReportingStatsRepeatableFilterItemValue[], required — List of values to filter the statistic with. - … - `time_dimensions` TicketsOpenTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'createdDatetime' | 'periodStart', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - TicketsRepliedQuery - `scope` 'tickets-replied', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` union[], required — Miscellaneous criteria to filter the statistic with. - union - TicketsRepliedFilterItem - `member` 'periodStart' | 'periodEnd' | 'agentId' | 'teamId' | 'channel' | 'score' | 'integrationId' | 'communicationSkills' | 'languageProficiency' | 'resolutionCompleteness' | 'accuracy' | 'efficiency' | 'internalCompliance' | 'brandVoice' | 'storeId' | 'storeIntegrationId' | 'agentIdFromTeamId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - … - BaseReportingStatsCustomFilterItem - `member` 'customFields', required — Field to filter the statistic by. - `values` BaseReportingStatsCustomFilterValueItem[], required — List of values to filter the statistic with. - … - BaseReportingStatsRepeatableFilterItem - `member` 'tags', required — Field to filter the statistic by. - `values` BaseReportingStatsRepeatableFilterItemValue[], required — List of values to filter the statistic with. - … - `time_dimensions` TicketsRepliedTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'createdDatetime' | 'sentDatetime' | 'periodStart', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - OneTouchTicketsQuery - `scope` 'one-touch-tickets', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` union[], required — Miscellaneous criteria to filter the statistic with. - union - OneTouchTicketsFilterItem - `member` 'periodStart' | 'periodEnd' | 'agentId' | 'teamId' | 'channel' | 'score' | 'integrationId' | 'communicationSkills' | 'languageProficiency' | 'resolutionCompleteness' | 'accuracy' | 'efficiency' | 'internalCompliance' | 'brandVoice' | 'storeId' | 'storeIntegrationId' | 'agentIdFromTeamId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - … - BaseReportingStatsCustomFilterItem - `member` 'customFields', required — Field to filter the statistic by. - `values` BaseReportingStatsCustomFilterValueItem[], required — List of values to filter the statistic with. - … - BaseReportingStatsRepeatableFilterItem - `member` 'tags', required — Field to filter the statistic by. - `values` BaseReportingStatsRepeatableFilterItemValue[], required — List of values to filter the statistic with. - … - `time_dimensions` OneTouchTicketsTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'createdDatetime' | 'closedDatetime' | 'periodStart', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - ZeroTouchTicketsQuery - `scope` 'zero-touch-tickets', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` union[], required — Miscellaneous criteria to filter the statistic with. - union - ZeroTouchTicketsFilterItem - `member` 'periodStart' | 'periodEnd' | 'agentId' | 'teamId' | 'channel' | 'score' | 'integrationId' | 'communicationSkills' | 'languageProficiency' | 'resolutionCompleteness' | 'accuracy' | 'efficiency' | 'internalCompliance' | 'brandVoice' | 'storeId' | 'storeIntegrationId' | 'agentIdFromTeamId' | 'aiAgentFilter', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - … - BaseReportingStatsCustomFilterItem - `member` 'customFields', required — Field to filter the statistic by. - `values` BaseReportingStatsCustomFilterValueItem[], required — List of values to filter the statistic with. - … - BaseReportingStatsRepeatableFilterItem - `member` 'tags', required — Field to filter the statistic by. - `values` BaseReportingStatsRepeatableFilterItemValue[], required — List of values to filter the statistic with. - … - `time_dimensions` ZeroTouchTicketsTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'createdDatetime' | 'closedDatetime' | 'periodStart', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - SatisfactionSurveysQuery - `scope` 'satisfaction-surveys', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` union[], required — Miscellaneous criteria to filter the statistic with. - union - SatisfactionSurveysFilterItem - `member` 'periodStart' | 'periodEnd' | 'agentId' | 'teamId' | 'channel' | 'score' | 'integrationId' | 'communicationSkills' | 'languageProficiency' | 'resolutionCompleteness' | 'accuracy' | 'efficiency' | 'internalCompliance' | 'brandVoice' | 'storeId' | 'storeIntegrationId' | 'agentIdFromTeamId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - … - BaseReportingStatsCustomFilterItem - `member` 'customFields', required — Field to filter the statistic by. - `values` BaseReportingStatsCustomFilterValueItem[], required — List of values to filter the statistic with. - … - BaseReportingStatsRepeatableFilterItem - `member` 'tags', required — Field to filter the statistic by. - `values` BaseReportingStatsRepeatableFilterItemValue[], required — List of values to filter the statistic with. - … - `time_dimensions` SatisfactionSurveysTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'createdDatetime' | 'sentDatetime' | 'periodStart', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - ResolutionTimeQuery - `scope` 'resolution-time', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` union[], required — Miscellaneous criteria to filter the statistic with. - union - ResolutionTimeFilterItem - `member` 'periodStart' | 'periodEnd' | 'agentId' | 'teamId' | 'channel' | 'score' | 'integrationId' | 'communicationSkills' | 'languageProficiency' | 'resolutionCompleteness' | 'accuracy' | 'efficiency' | 'internalCompliance' | 'brandVoice' | 'storeId' | 'storeIntegrationId' | 'agentIdFromTeamId' | 'aiAgentFilter', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - … - BaseReportingStatsCustomFilterItem - `member` 'customFields', required — Field to filter the statistic by. - `values` BaseReportingStatsCustomFilterValueItem[], required — List of values to filter the statistic with. - … - BaseReportingStatsRepeatableFilterItem - `member` 'tags', required — Field to filter the statistic by. - `values` BaseReportingStatsRepeatableFilterItemValue[], required — List of values to filter the statistic with. - … - `time_dimensions` ResolutionTimeTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'createdDatetime' | 'periodStart' | 'closedDatetime', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - MessagesSentQuery - `scope` 'messages-sent', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` union[], required — Miscellaneous criteria to filter the statistic with. - union - MessagesSentFilterItem - `member` 'periodStart' | 'periodEnd' | 'agentId' | 'teamId' | 'channel' | 'score' | 'integrationId' | 'communicationSkills' | 'languageProficiency' | 'resolutionCompleteness' | 'accuracy' | 'efficiency' | 'internalCompliance' | 'brandVoice' | 'storeId' | 'storeIntegrationId' | 'agentIdFromTeamId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - … - BaseReportingStatsCustomFilterItem - `member` 'customFields', required — Field to filter the statistic by. - `values` BaseReportingStatsCustomFilterValueItem[], required — List of values to filter the statistic with. - … - BaseReportingStatsRepeatableFilterItem - `member` 'tags', required — Field to filter the statistic by. - `values` BaseReportingStatsRepeatableFilterItemValue[], required — List of values to filter the statistic with. - … - `time_dimensions` MessagesSentTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'sentDatetime' | 'periodStart', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - FirstResponseTimeQuery - `scope` 'first-response-time', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` union[], required — Miscellaneous criteria to filter the statistic with. - union - FirstResponseTimeFilterItem - `member` 'periodStart' | 'periodEnd' | 'agentId' | 'teamId' | 'channel' | 'score' | 'integrationId' | 'communicationSkills' | 'languageProficiency' | 'resolutionCompleteness' | 'accuracy' | 'efficiency' | 'internalCompliance' | 'brandVoice' | 'storeId' | 'storeIntegrationId' | 'agentIdFromTeamId' | 'aiAgentFilter', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - … - BaseReportingStatsCustomFilterItem - `member` 'customFields', required — Field to filter the statistic by. - `values` BaseReportingStatsCustomFilterValueItem[], required — List of values to filter the statistic with. - … - BaseReportingStatsRepeatableFilterItem - `member` 'tags', required — Field to filter the statistic by. - `values` BaseReportingStatsRepeatableFilterItemValue[], required — List of values to filter the statistic with. - … - `time_dimensions` FirstResponseTimeTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'createdDatetime' | 'firstAgentMessageDatetime' | 'periodStart', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - HumanFirstResponseTimeQuery - `scope` 'human-first-response-time', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` union[], required — Miscellaneous criteria to filter the statistic with. - union - HumanFirstResponseTimeFilterItem - `member` 'periodStart' | 'periodEnd' | 'agentId' | 'teamId' | 'channel' | 'score' | 'integrationId' | 'communicationSkills' | 'languageProficiency' | 'resolutionCompleteness' | 'accuracy' | 'efficiency' | 'internalCompliance' | 'brandVoice' | 'storeId' | 'storeIntegrationId' | 'agentIdFromTeamId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - … - BaseReportingStatsCustomFilterItem - `member` 'customFields', required — Field to filter the statistic by. - `values` BaseReportingStatsCustomFilterValueItem[], required — List of values to filter the statistic with. - … - BaseReportingStatsRepeatableFilterItem - `member` 'tags', required — Field to filter the statistic by. - `values` BaseReportingStatsRepeatableFilterItemValue[], required — List of values to filter the statistic with. - … - `time_dimensions` HumanFirstResponseTimeTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'createdDatetime' | 'firstAgentMessageDatetime' | 'periodStart', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - ResponseTimeQuery - `scope` 'response-time', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` union[], required — Miscellaneous criteria to filter the statistic with. - union - ResponseTimeFilterItem - `member` 'periodStart' | 'periodEnd' | 'agentId' | 'teamId' | 'channel' | 'score' | 'integrationId' | 'communicationSkills' | 'languageProficiency' | 'resolutionCompleteness' | 'accuracy' | 'efficiency' | 'internalCompliance' | 'brandVoice' | 'storeId' | 'storeIntegrationId' | 'agentIdFromTeamId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - … - BaseReportingStatsCustomFilterItem - `member` 'customFields', required — Field to filter the statistic by. - `values` BaseReportingStatsCustomFilterValueItem[], required — List of values to filter the statistic with. - … - BaseReportingStatsRepeatableFilterItem - `member` 'tags', required — Field to filter the statistic by. - `values` BaseReportingStatsRepeatableFilterItemValue[], required — List of values to filter the statistic with. - … - `time_dimensions` ResponseTimeTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'createdDatetime' | 'periodStart', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - MessagesPerTicketQuery - `scope` 'messages-per-ticket', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` union[], required — Miscellaneous criteria to filter the statistic with. - union - MessagesPerTicketFilterItem - `member` 'periodStart' | 'periodEnd' | 'agentId' | 'teamId' | 'channel' | 'score' | 'integrationId' | 'communicationSkills' | 'languageProficiency' | 'resolutionCompleteness' | 'accuracy' | 'efficiency' | 'internalCompliance' | 'brandVoice' | 'storeId' | 'storeIntegrationId' | 'agentIdFromTeamId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - … - BaseReportingStatsCustomFilterItem - `member` 'customFields', required — Field to filter the statistic by. - `values` BaseReportingStatsCustomFilterValueItem[], required — List of values to filter the statistic with. - … - BaseReportingStatsRepeatableFilterItem - `member` 'tags', required — Field to filter the statistic by. - `values` BaseReportingStatsRepeatableFilterItemValue[], required — List of values to filter the statistic with. - … - `time_dimensions` MessagesPerTicketTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'createdDatetime' | 'closedDatetime' | 'periodStart', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - TicketHandleTimeQuery - `scope` 'ticket-handle-time', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` union[], required — Miscellaneous criteria to filter the statistic with. - union - TicketHandleTimeFilterItem - `member` 'periodStart' | 'periodEnd' | 'agentId' | 'teamId' | 'channel' | 'score' | 'integrationId' | 'communicationSkills' | 'languageProficiency' | 'resolutionCompleteness' | 'accuracy' | 'efficiency' | 'internalCompliance' | 'brandVoice' | 'storeId' | 'storeIntegrationId' | 'agentIdFromTeamId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - … - BaseReportingStatsCustomFilterItem - `member` 'customFields', required — Field to filter the statistic by. - `values` BaseReportingStatsCustomFilterValueItem[], required — List of values to filter the statistic with. - … - BaseReportingStatsRepeatableFilterItem - `member` 'tags', required — Field to filter the statistic by. - `values` BaseReportingStatsRepeatableFilterItemValue[], required — List of values to filter the statistic with. - … - `time_dimensions` TicketHandleTimeTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'createdDatetime' | 'closedDatetime' | 'periodStart', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - OnlineTimeQuery - `scope` 'online-time', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` OnlineTimeFilterItem[], required — Miscellaneous criteria to filter the statistic with. - `member` 'agentId' | 'periodStart' | 'periodEnd' | 'agentIdFromTeamId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - string[] - integer[] - `time_dimensions` BaseReportingStatsTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'closedDatetime' | 'createdDatetime' | 'sentDatetime' | 'updatedDatetime' | 'firstAgentMessageDatetime' | 'timestamp' | 'anchorDatetime' | 'queuedDate' | 'periodStart' | 'eventDatetime', required - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - TagsQuery - `scope` 'tags', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` union[], required — Miscellaneous criteria to filter the statistic with. - union - TagsFilterItem - `member` 'periodStart' | 'periodEnd' | 'agentId' | 'teamId' | 'channel' | 'score' | 'integrationId' | 'communicationSkills' | 'languageProficiency' | 'resolutionCompleteness' | 'accuracy' | 'efficiency' | 'internalCompliance' | 'brandVoice' | 'storeId' | 'createdDatetime' | 'agentIdFromTeamId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - … - BaseReportingStatsCustomFilterItem - `member` 'customFields', required — Field to filter the statistic by. - `values` BaseReportingStatsCustomFilterValueItem[], required — List of values to filter the statistic with. - … - BaseReportingStatsRepeatableFilterItem - `member` 'tags', required — Field to filter the statistic by. - `values` BaseReportingStatsRepeatableFilterItemValue[], required — List of values to filter the statistic with. - … - `time_dimensions` TagsTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'timestamp', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - TicketFieldsQuery - `scope` 'ticket-fields', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` union[], required — Miscellaneous criteria to filter the statistic with. - union - TicketFieldsFilterItem - `member` 'periodStart' | 'periodEnd' | 'agentId' | 'teamId' | 'channel' | 'integrationId' | 'storeId' | 'customFieldId' | 'productId' | 'createdDatetime' | 'customFieldValueString' | 'integrationChannelPair' | 'communicationSkills' | 'languageProficiency' | 'resolutionCompleteness' | 'accuracy' | 'efficiency' | 'internalCompliance' | 'brandVoice' | 'score' | 'agentIdFromTeamId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - … - BaseReportingStatsCustomFilterItem - `member` 'customFields', required — Field to filter the statistic by. - `values` BaseReportingStatsCustomFilterValueItem[], required — List of values to filter the statistic with. - … - BaseReportingStatsRepeatableFilterItem - `member` 'tags', required — Field to filter the statistic by. - `values` BaseReportingStatsRepeatableFilterItemValue[], required — List of values to filter the statistic with. - … - `time_dimensions` TicketFieldsTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'updatedDatetime', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - AutoQAQuery - `scope` 'auto-qa', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` union[], required — Miscellaneous criteria to filter the statistic with. - union - AutoQAFilterItem - `member` 'periodStart' | 'periodEnd' | 'agentId' | 'teamId' | 'channel' | 'score' | 'integrationId' | 'communicationSkills' | 'languageProficiency' | 'resolutionCompleteness' | 'accuracy' | 'efficiency' | 'internalCompliance' | 'brandVoice' | 'storeId' | 'status' | 'ticketQAScorerUserId' | 'agentIdFromTeamId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - … - BaseReportingStatsCustomFilterItem - `member` 'customFields', required — Field to filter the statistic by. - `values` BaseReportingStatsCustomFilterValueItem[], required — List of values to filter the statistic with. - … - BaseReportingStatsRepeatableFilterItem - `member` 'tags', required — Field to filter the statistic by. - `values` BaseReportingStatsRepeatableFilterItemValue[], required — List of values to filter the statistic with. - … - `time_dimensions` BaseReportingStatsTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'closedDatetime' | 'createdDatetime' | 'sentDatetime' | 'updatedDatetime' | 'firstAgentMessageDatetime' | 'timestamp' | 'anchorDatetime' | 'queuedDate' | 'periodStart' | 'eventDatetime', required - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - MessagesReceivedQuery - `scope` 'messages-received', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` union[], required — Miscellaneous criteria to filter the statistic with. - union - MessagesReceivedFilterItem - `member` 'periodStart' | 'periodEnd' | 'agentId' | 'teamId' | 'channel' | 'score' | 'integrationId' | 'communicationSkills' | 'languageProficiency' | 'resolutionCompleteness' | 'accuracy' | 'efficiency' | 'internalCompliance' | 'brandVoice' | 'storeId' | 'storeIntegrationId' | 'agentIdFromTeamId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - … - BaseReportingStatsCustomFilterItem - `member` 'customFields', required — Field to filter the statistic by. - `values` BaseReportingStatsCustomFilterValueItem[], required — List of values to filter the statistic with. - … - BaseReportingStatsRepeatableFilterItem - `member` 'tags', required — Field to filter the statistic by. - `values` BaseReportingStatsRepeatableFilterItemValue[], required — List of values to filter the statistic with. - … - `time_dimensions` MessagesReceivedTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'sentDatetime' | 'periodStart', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - WorkloadTicketsQuery - `scope` 'workload-tickets', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` union[], required — Miscellaneous criteria to filter the statistic with. - union - WorkloadTicketsFilterItem - `member` 'periodStart' | 'periodEnd' | 'agentId' | 'teamId' | 'channel' | 'score' | 'integrationId' | 'communicationSkills' | 'languageProficiency' | 'resolutionCompleteness' | 'accuracy' | 'efficiency' | 'internalCompliance' | 'brandVoice' | 'storeId' | 'agentIdFromTeamId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - … - BaseReportingStatsCustomFilterItem - `member` 'customFields', required — Field to filter the statistic by. - `values` BaseReportingStatsCustomFilterValueItem[], required — List of values to filter the statistic with. - … - BaseReportingStatsRepeatableFilterItem - `member` 'tags', required — Field to filter the statistic by. - `values` BaseReportingStatsRepeatableFilterItemValue[], required — List of values to filter the statistic with. - … - `time_dimensions` BaseReportingStatsTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'closedDatetime' | 'createdDatetime' | 'sentDatetime' | 'updatedDatetime' | 'firstAgentMessageDatetime' | 'timestamp' | 'anchorDatetime' | 'queuedDate' | 'periodStart' | 'eventDatetime', required - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - VoiceCallsQuery - `scope` 'voice-calls', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` union[], required — Miscellaneous criteria to filter the statistic with. - union - VoiceCallsFilterItem - `member` 'periodStart' | 'periodEnd' | 'integrationId' | 'agentId' | 'queueId' | 'isDuringBusinessHours' | 'callTerminationStatus' | 'callDirection' | 'storeId' | 'displayStatus' | 'callSlaStatus' | 'talkTime' | 'waitTime' | 'isAnsweredByAgent' | 'agentIdFromTeamId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - … - BaseReportingStatsCustomFilterItem - `member` 'customFields', required — Field to filter the statistic by. - `values` BaseReportingStatsCustomFilterValueItem[], required — List of values to filter the statistic with. - … - BaseReportingStatsRepeatableFilterItem - `member` 'tags', required — Field to filter the statistic by. - `values` BaseReportingStatsRepeatableFilterItemValue[], required — List of values to filter the statistic with. - … - `time_dimensions` BaseReportingStatsTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'closedDatetime' | 'createdDatetime' | 'sentDatetime' | 'updatedDatetime' | 'firstAgentMessageDatetime' | 'timestamp' | 'anchorDatetime' | 'queuedDate' | 'periodStart' | 'eventDatetime', required - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - VoiceAgentEventsQuery - `scope` 'voice-agent-events', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` union[], required — Miscellaneous criteria to filter the statistic with. - union - VoiceAgentEventsFilterItem - `member` 'periodStart' | 'periodEnd' | 'integrationId' | 'agentId' | 'transferredCalls' | 'declinedCalls' | 'storeId' | 'agentIdFromTeamId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - … - BaseReportingStatsRepeatableFilterItem - `member` 'tags', required — Field to filter the statistic by. - `values` BaseReportingStatsRepeatableFilterItemValue[], required — List of values to filter the statistic with. - … - `time_dimensions` BaseReportingStatsTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'closedDatetime' | 'createdDatetime' | 'sentDatetime' | 'updatedDatetime' | 'firstAgentMessageDatetime' | 'timestamp' | 'anchorDatetime' | 'queuedDate' | 'periodStart' | 'eventDatetime', required - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - TicketSlaQuery - `scope` 'ticket-sla', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` union[], required — Miscellaneous criteria to filter the statistic with. - union - TicketSlaFilterItem - `member` 'periodStart' | 'periodEnd' | 'agentId' | 'teamId' | 'channel' | 'integrationId' | 'storeId' | 'storeIntegrationId' | 'status' | 'slaPolicyUuid' | 'score' | 'resolutionCompleteness' | 'communicationSkills' | 'languageProficiency' | 'accuracy' | 'efficiency' | 'internalCompliance' | 'brandVoice' | 'agentIdFromTeamId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - … - BaseReportingStatsCustomFilterItem - `member` 'customFields', required — Field to filter the statistic by. - `values` BaseReportingStatsCustomFilterValueItem[], required — List of values to filter the statistic with. - … - BaseReportingStatsRepeatableFilterItem - `member` 'tags', required — Field to filter the statistic by. - `values` BaseReportingStatsRepeatableFilterItemValue[], required — List of values to filter the statistic with. - … - `time_dimensions` TicketSlaTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'anchorDatetime' | 'periodStart' | 'createdDatetime', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - KnowledgeInsightsQuery - `scope` 'knowledge-insights', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` union[], required — Miscellaneous criteria to filter the statistic with. - union - KnowledgeInsightsFilterItem - `member` 'periodStart' | 'periodEnd' | 'storeId' | 'resourceSourceId' | 'resourceSourceSetId' | 'resourceVersion' | 'customFieldId' | 'customFieldValueString', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - … - BaseReportingStatsCustomFilterItem - `member` 'customFields', required — Field to filter the statistic by. - `values` BaseReportingStatsCustomFilterValueItem[], required — List of values to filter the statistic with. - … - `time_dimensions` BaseReportingStatsTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'closedDatetime' | 'createdDatetime' | 'sentDatetime' | 'updatedDatetime' | 'firstAgentMessageDatetime' | 'timestamp' | 'anchorDatetime' | 'queuedDate' | 'periodStart' | 'eventDatetime', required - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - VoiceCallsSummaryQuery - `scope` 'voice-calls-summary', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` ReportingStatsDimensionsEnum[] — List of dimensions to use. - `filters` VoiceCallsSummaryFilterItem[], required — Miscellaneous criteria to filter the statistic with. - `member` 'periodStart' | 'periodEnd' | 'integrationId' | 'agentId' | 'queueId' | 'isDuringBusinessHours' | 'agentIdFromTeamId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - string[] - integer[] - `time_dimensions` BaseReportingStatsTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'closedDatetime' | 'createdDatetime' | 'sentDatetime' | 'updatedDatetime' | 'firstAgentMessageDatetime' | 'timestamp' | 'anchorDatetime' | 'queuedDate' | 'periodStart' | 'eventDatetime', required - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - HelpCenterQuery - `scope` 'help-center', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` HelpCenterFilterItem[], required — Miscellaneous criteria to filter the statistic with. - `member` 'periodStart' | 'periodEnd' | 'helpCenterId' | 'helpCenterEventType' | 'localeCodes' | 'isSearchRequestWithClick' | 'searchResultCount' | 'articleId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - string[] - integer[] - `time_dimensions` HelpCenterTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'timestamp', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - AiSalesAgentOrdersPerformanceQuery - `scope` 'ai-sales-agent-orders-performance', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` AiSalesAgentOrdersPerformanceFilterItem[], required — Miscellaneous criteria to filter the statistic with. - `member` 'periodStart' | 'periodEnd' | 'channel' | 'storeIntegrationId' | 'engagementType' | 'currency' | 'orderId' | 'attributionWindowDays', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - string[] - integer[] - `time_dimensions` AiSalesAgentOrdersPerformanceTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'eventDatetime', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - AiSalesAgentDiscountsQuery - `scope` 'ai-sales-agent-discounts', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` AiSalesAgentDiscountsFilterItem[], required — Miscellaneous criteria to filter the statistic with. - `member` 'periodStart' | 'periodEnd' | 'channel' | 'storeIntegrationId' | 'engagementType' | 'currency' | 'attributionWindowDays', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - string[] - integer[] - `time_dimensions` AiSalesAgentDiscountsTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'eventDatetime', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - AiSalesAgentActivityQuery - `scope` 'ai-sales-agent-activity', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` AiSalesAgentActivityFilterItem[], required — Miscellaneous criteria to filter the statistic with. - `member` 'periodStart' | 'periodEnd' | 'channel' | 'storeIntegrationId' | 'engagementType' | 'productId' | 'attributionWindowDays', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - string[] - integer[] - `time_dimensions` AiSalesAgentActivityTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'eventDatetime', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - OverallAutomationRateQuery - `scope` 'overall-automation-rate', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` OverallAutomationRateFilterItem[], required — Miscellaneous criteria to filter the statistic with. - `member` 'periodStart' | 'periodEnd' | 'channel' | 'storeIntegrationId' | 'automationFeatureType' | 'aiAgentRole', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - string[] - integer[] - `time_dimensions` OverallAutomationRateTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'eventDatetime', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - AIAgentAutomatedInteractionsQuery - `scope` 'ai-agent-automated-interactions', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` AIAgentAutomatedInteractionsFilterItem[], required — Miscellaneous criteria to filter the statistic with. - `member` 'periodStart' | 'periodEnd' | 'channel' | 'storeIntegrationId' | 'aiAgentRole' | 'engagementType', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - string[] - integer[] - `time_dimensions` AIAgentAutomatedInteractionsTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'eventDatetime', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - OverallAutomatedInteractionsQuery - `scope` 'overall-automated-interactions', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` OverallAutomatedInteractionsFilterItem[], required — Miscellaneous criteria to filter the statistic with. - `member` 'periodStart' | 'periodEnd' | 'channel' | 'storeIntegrationId' | 'automationFeatureType', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - string[] - integer[] - `time_dimensions` OverallAutomatedInteractionsTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'eventDatetime', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - HandoverInteractionsQuery - `scope` 'handover-interactions', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` HandoverInteractionsFilterItem[], required — Miscellaneous criteria to filter the statistic with. - `member` 'periodStart' | 'periodEnd' | 'channel' | 'storeIntegrationId' | 'automationFeatureType' | 'aiAgentRole' | 'engagementType' | 'resourceSourceId' | 'resourceSourceSetId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - string[] - integer[] - `time_dimensions` HandoverInteractionsTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'eventDatetime', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - AiSalesAgentBuyThroughRateQuery - `scope` 'ai-sales-agent-buy-through-rate', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` AiSalesAgentBuyThroughRateFilterItem[], required — Miscellaneous criteria to filter the statistic with. - `member` 'periodStart' | 'periodEnd' | 'channel' | 'storeIntegrationId' | 'engagementType' | 'attributionWindowDays', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - string[] - integer[] - `time_dimensions` AiSalesAgentBuyThroughRateTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'eventDatetime', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - AiSalesAgentConversionRateQuery - `scope` 'ai-sales-agent-conversion-rate', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` AiSalesAgentConversionRateFilterItem[], required — Miscellaneous criteria to filter the statistic with. - `member` 'periodStart' | 'periodEnd' | 'channel' | 'storeIntegrationId' | 'engagementType' | 'attributionWindowDays', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - string[] - integer[] - `time_dimensions` AiSalesAgentConversionRateTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'eventDatetime', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - AiSalesAgentContributionToTotalSalesQuery - `scope` 'ai-sales-agent-contribution-to-total-sales', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` AiSalesAgentContributionToTotalSalesFilterItem[], required — Miscellaneous criteria to filter the statistic with. - `member` 'periodStart' | 'periodEnd' | 'channel' | 'storeIntegrationId' | 'engagementType' | 'attributionWindowDays', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - string[] - integer[] - `time_dimensions` AiSalesAgentContributionToTotalSalesTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'eventDatetime', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - AiAgentCoverageRateQuery - `scope` 'ai-agent-coverage-rate', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` AiAgentCoverageRateFilterItem[], required — Miscellaneous criteria to filter the statistic with. - `member` 'periodStart' | 'periodEnd' | 'channel' | 'aiAgentRole' | 'storeIntegrationId' | 'engagementType', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - string[] - integer[] - `time_dimensions` AiAgentCoverageRateTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'eventDatetime', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - AiAgentHandoverRateQuery - `scope` 'ai-agent-handover-rate', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` AiAgentHandoverRateFilterItem[], required — Miscellaneous criteria to filter the statistic with. - `member` 'periodStart' | 'periodEnd' | 'channel' | 'aiAgentRole' | 'storeIntegrationId' | 'engagementType', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - string[] - integer[] - `time_dimensions` AiAgentHandoverRateTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'eventDatetime', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - AiAgentSuccessRateQuery - `scope` 'ai-agent-success-rate', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` AiAgentSuccessRateFilterItem[], required — Miscellaneous criteria to filter the statistic with. - `member` 'periodStart' | 'periodEnd' | 'channel' | 'aiAgentRole' | 'storeIntegrationId' | 'engagementType' | 'resourceSourceId' | 'resourceSourceSetId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - string[] - integer[] - `time_dimensions` AiAgentSuccessRateTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'eventDatetime', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - OverallTimeSavedByAgentQuery - `scope` 'overall-time-saved-by-agent', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` OverallTimeSavedByAgentFilterItem[], required — Miscellaneous criteria to filter the statistic with. - `member` 'periodStart' | 'periodEnd' | 'channel' | 'storeIntegrationId' | 'automationFeatureType', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - string[] - integer[] - `time_dimensions` OverallTimeSavedByAgentTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'eventDatetime', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - TimeSavedByAiAgentQuery - `scope` 'ai-agent-time-saved', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` TimeSavedByAiAgentFilterItem[], required — Miscellaneous criteria to filter the statistic with. - `member` 'periodStart' | 'periodEnd' | 'channel' | 'storeIntegrationId' | 'aiAgentRole' | 'engagementType', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - string[] - integer[] - `time_dimensions` TimeSavedByAiAgentTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'eventDatetime', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - AiAgentTicketFieldsQuery - `scope` 'ai-agent-ticket-fields', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` AiAgentTicketFieldsFilterItem[], required — Miscellaneous criteria to filter the statistic with. - `member` 'periodStart' | 'periodEnd' | 'aiAgentRole' | 'channel' | 'storeIntegrationId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - string[] - integer[] - `time_dimensions` AiAgentTicketFieldsTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'eventDatetime', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - OverallDecreaseInResolutionTimeQuery - `scope` 'overall-decrease-in-resolution-time', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` OverallDecreaseInResolutionTimeFilterItem[], required — Miscellaneous criteria to filter the statistic with. - `member` 'periodStart' | 'periodEnd' | 'channel' | 'storeIntegrationId' | 'automationFeatureType', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - string[] - integer[] - `time_dimensions` OverallDecreaseInResolutionTimeTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'eventDatetime', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - AIAgentDecreaseInResolutionTimeQuery - `scope` 'ai-agent-decrease-in-resolution-time', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` AIAgentDecreaseInResolutionTimeFilterItem[], required — Miscellaneous criteria to filter the statistic with. - `member` 'periodStart' | 'periodEnd' | 'channel' | 'storeIntegrationId' | 'aiAgentRole', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - string[] - integer[] - `time_dimensions` AIAgentDecreaseInResolutionTimeTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'eventDatetime', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - FlowDatasetQuery - `scope` 'flow-dataset', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` FlowDatasetFilterItem[], required — Miscellaneous criteria to filter the statistic with. - `member` 'periodStart' | 'periodEnd' | 'channel' | 'storeIntegrationId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - string[] - integer[] - `time_dimensions` FlowDatasetTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'eventDatetime', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - AiAgentCsatQuery - `scope` 'ai-agent-csat', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` AiAgentCsatFilterItem[], required — Miscellaneous criteria to filter the statistic with. - `member` 'periodStart' | 'periodEnd' | 'channel' | 'aiAgentRole' | 'storeIntegrationId' | 'engagementType' | 'resourceSourceId' | 'resourceSourceSetId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - string[] - integer[] - `time_dimensions` AiAgentCsatTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'eventDatetime', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - OverallDecreaseInFirstResponseTimeQuery - `scope` 'overall-decrease-in-first-response-time', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` OverallDecreaseInFirstResponseTimeFilterItem[], required — Miscellaneous criteria to filter the statistic with. - `member` 'periodStart' | 'periodEnd' | 'channel' | 'storeIntegrationId' | 'automationFeatureType', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - string[] - integer[] - `time_dimensions` OverallDecreaseInFirstResponseTimeTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'eventDatetime', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - AIAgentDecreaseInFirstResponseTimeQuery - `scope` 'ai-agent-decrease-in-first-response-time', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` AIAgentDecreaseInFirstResponseTimeFilterItem[], required — Miscellaneous criteria to filter the statistic with. - `member` 'periodStart' | 'periodEnd' | 'channel' | 'aiAgentRole' | 'engagementType' | 'storeIntegrationId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - string[] - integer[] - `time_dimensions` AIAgentDecreaseInFirstResponseTimeTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'eventDatetime', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown - TicketStatusBreakdownQuery - `scope` 'ticket-status-breakdown', required — The name of the statistic to retrieve. - `measures` string[] — List of measures to return. - `dimensions` string[] — List of dimensions to use. - `filters` union[], required — Miscellaneous criteria to filter the statistic with. - union - TicketStatusBreakdownFilterItem - `member` 'periodStart' | 'periodEnd' | 'agentId' | 'teamId' | 'channel' | 'integrationId' | 'storeId' | 'agentIdFromTeamId', required — Field to filter the statistic by. - `operator` 'one-of' | 'not-one-of' | 'all-of' | 'afterDate' | 'beforeDate' | 'set' | 'inDateRange' | 'contains', required - `values` union, required — List of values to filter the statistic with. - … - BaseReportingStatsCustomFilterItem - `member` 'customFields', required — Field to filter the statistic by. - `values` BaseReportingStatsCustomFilterValueItem[], required — List of values to filter the statistic with. - … - BaseReportingStatsRepeatableFilterItem - `member` 'tags', required — Field to filter the statistic by. - `values` BaseReportingStatsRepeatableFilterItemValue[], required — List of values to filter the statistic with. - … - `time_dimensions` TicketStatusBreakdownTimeDimension[] — Dimensions used to analyze data over time. - `dimension` 'createdDatetime' | 'periodStart', required — Time dimension name. - `granularity` 'day' | 'week' | 'month' | 'hour', required - `timezone` string, required — Timezone to use. - `order` array[] — Attribute used to sort the results. - unknown[] - unknown ## Response `200` The requested statistic - AnalyticsReporting - `object` string, required — Object type. - `uri` string, required — Request URI. - `data` object[], required — Query results. - `meta` AnalyticsReportingMeta, required - `scope` 'tickets-closed' | 'tickets-created' | 'tickets-open' | 'tickets-replied' | 'one-touch-tickets' | 'zero-touch-tickets' | 'satisfaction-surveys' | 'resolution-time' | 'messages-sent' | 'first-response-time' | 'human-first-response-time' | 'response-time' | 'messages-per-ticket' | 'ticket-handle-time' | 'online-time' | 'tags' | 'auto-qa' | 'messages-received' | 'messages-sent-per-macro' | 'automation-rate' | 'workload-tickets' | 'automated-interactions' | 'ticket-fields' | 'voice-calls' | 'voice-agent-events' | 'ticket-sla' | 'knowledge-insights' | 'voice-calls-summary' | 'voice-queue-exposure' | 'user-availability-tracking' | 'convert-campaign-events' | 'convert-order-conversion' | 'convert-campaign-order-events' | 'help-center' | 'ai-sales-agent-orders' | 'ai-sales-agent-conversations' | 'overall-automation-rate' | 'ai-agent-automated-interactions' | 'overall-automated-interactions' | 'handover-interactions' | 'ai-sales-agent-orders-performance' | 'ai-sales-agent-discounts' | 'ai-sales-agent-activity' | 'ai-sales-agent-buy-through-rate' | 'ai-sales-agent-conversion-rate' | 'ai-sales-agent-contribution-to-total-sales' | 'ai-agent-coverage-rate' | 'ai-agent-success-rate' | 'ai-agent-handover-rate' | 'overall-time-saved-by-agent' | 'ai-agent-time-saved' | 'ai-agent-tickets-closed' | 'ai-agent-ticket-fields' | 'overall-decrease-in-resolution-time' | 'ai-agent-decrease-in-resolution-time' | 'flow-dataset' | 'ai-agent-csat' | 'overall-decrease-in-first-response-time' | 'ai-agent-decrease-in-first-response-time' | 'revenue' | 'ai-influenced-orders-lookup' | 'ticket-status-breakdown', required - `prev_cursor` string, required — Cursor for the previous page. - `next_cursor` string, required — Cursor for the next page. - `total` integer, required — Total number of records matching query conditions - `offset` integer, required — First record in page offset - `limit` integer, required — Maximum number of records on page --- [API](https://skmtc.net/gorgias/apis/gorgias-rest-api.md) · [All operations](https://skmtc.net/gorgias/apis/gorgias-rest-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/gorgias/gorgias-rest-api/revisions/36f2e31f4e81/schema)