---
title: "POST /v1/{+parent}/feedbackLabels"
method: POST
path: "/v1/{+parent}/feedbackLabels"
tags: ["projects"]
---

# POST /v1/{+parent}/feedbackLabels

`POST /v1/{+parent}/feedbackLabels`

Create feedback label.

## Path parameters

- `parent` string, required

## Query parameters

- `feedbackLabelId` string

## Request body

- GoogleCloudContactcenterinsightsV1FeedbackLabel — Represents a conversation, resource, and label provided by the user. Can take the form of a string label or a QaAnswer label. QaAnswer labels are used for Quality AI example conversations. String labels are used for Topic Modeling. AgentAssistSummary labels are used for Agent Assist Summarization.
  - `qaAnswerLabel` GoogleCloudContactcenterinsightsV1QaAnswerAnswerValue — Message for holding the value of a QaAnswer. QaQuestion.AnswerChoice defines the possible answer values for a question.
    - `key` string — A short string used as an identifier. Matches the value used in QaQuestion.AnswerChoice.key.
    - `skipValue` boolean — Output only. A value of "Skip". If provided, this field may only be set to `true`. If a question receives this answer, it will be excluded from any score calculations. This would mean that the question was not evaluated.
    - `naValue` boolean — A value of "Not Applicable (N/A)". Should only ever be `true`.
    - `strValue` string — String value.
    - `potentialScore` number, double — Output only. The maximum potential score of the question.
    - `normalizedScore` number, double — Output only. Normalized score of the questions. Calculated as score / potential_score.
    - `score` number, double — Output only. Numerical score of the answer.
    - `numValue` number, double — Numerical value.
    - `boolValue` boolean — Boolean value.
  - `updateTime` string, google-datetime — Output only. Update time of the label.
  - `name` string — Immutable. Resource name of the FeedbackLabel. Format: projects/{project}/locations/{location}/conversations/{conversation}/feedbackLabels/{feedback_label}
  - `createTime` string, google-datetime — Output only. Create time of the label.
  - `label` string — String label used for Topic Modeling.
  - `labeledResource` string — Name of the resource to be labeled. Supported resources are: * `projects/{project}/locations/{location}/qaScorecards/{scorecard}/revisions/{revision}/qaQuestions/{question}` * `projects/{project}/locations/{location}/issueModels/{issue_model}` * `projects/{project}/locations/{location}/generators/{generator_id}`

## Response `200`

Successful response

---

[API](https://skmtc.net/google/apis/contactcenterinsights.md) · [All operations](https://skmtc.net/google/apis/contactcenterinsights/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/google/contactcenterinsights/versions/e071ddf4dfc3/schema)