v4

OpenAPI 3.0.02026-07-31257282489.4 KB

Ticket

Create a new ticket

Create a new ticket in a project. Every field is optional. Common fields include: title, description, type (BUG, FEATURE_REQUEST, etc.), status, priority (LOW, MEDIUM, HIGH), session (contact/session ID if manually added), and customData (custom fields). Use linkedTickets to reference existing tickets.

post/tickets

Headers

projectstring required

Request body

titlestring

conversationClosedboolean

{"stackTrail":"components:schemas:CreateTicketDto:properties:content","oasType":"schema","type":"unknown"}

plainContentstring

imageUrlstring

descriptionstring

latestCommentstring

latestPublicCommentstring

slaBreachedboolean

hiddenboolean

needInitialPushboolean

noHumanInteractionboolean

snoozedboolean

snoozedUntilstring date-time nullable

processingUserstring

processingTeamstring

queuedboolean

queuedAtstring date-time

mentionsstring[]

{"stackTrail":"components:schemas:CreateTicketDto:properties:attributes","oasType":"schema","type":"unknown"}

{"stackTrail":"components:schemas:CreateTicketDto:properties:formData","oasType":"schema","type":"unknown"}

{"stackTrail":"components:schemas:CreateTicketDto:properties:form","oasType":"schema","type":"unknown"}

aiSummarystring

aiSupportSummarystring

linkedTicketsstring[]

duplicateOfstring

duplicatesCountnumber double

{"stackTrail":"components:schemas:CreateTicketDto:properties:session","oasType":"schema","type":"unknown"}

outboundstring

priority'LOW' | 'MEDIUM' | 'HIGH'

typestring

sentiment'positive' | 'negative' | 'neutral'

statusstring

shareTokenstring

secretShareTokenstring

lexorankstring

bugIdnumber double

projectstring

organisationstring

screenshotUrlstring

screenshotBrokestring date-time

generatingScreenshotboolean

screenshotRenderingFailedboolean

screenshotLiveboolean

{"stackTrail":"components:schemas:CreateTicketDto:properties:screenshotDataUrl","oasType":"schema","type":"unknown"}

isSilentboolean

replayDataUrlstring

replayUrlstring

generatingReplayboolean

replayStartDatestring date-time

replayRenderingStartedAtstring date-time

replayRenderingFailedboolean

replayLiveboolean

originalEmailContentstring

hasWebReplayboolean

{"stackTrail":"components:schemas:CreateTicketDto:properties:integrations","oasType":"schema","type":"unknown"}

{"stackTrail":"components:schemas:CreateTicketDto:properties:metaData","oasType":"schema","type":"unknown"}

{"stackTrail":"components:schemas:CreateTicketDto:properties:actionLog","oasType":"schema","type":"unknown"}

{"stackTrail":"components:schemas:CreateTicketDto:properties:customData","oasType":"schema","type":"unknown"}

{"stackTrail":"components:schemas:CreateTicketDto:properties:replay","oasType":"schema","type":"unknown"}

lastNotificationstring date-time

faqSuggestedboolean

notificationsUnreadboolean

sessionNotificationsUnreadboolean

hasAgentReplyboolean

conversationRatingnumber double

upvotesCountnumber double

screenRecordingUrlstring

firstAssignmentAtstring date-time

archivedboolean

archivedAtstring date-time

disabledboolean

isSpamboolean

tagsstring[]

scorenumber double

manuallyAddedboolean

{"stackTrail":"components:schemas:CreateTicketDto:properties:fromData","oasType":"schema","type":"unknown"}

{"stackTrail":"components:schemas:CreateTicketDto:properties:consoleLog","oasType":"schema","type":"unknown"}

{"stackTrail":"components:schemas:CreateTicketDto:properties:customEventLog","oasType":"schema","type":"unknown"}

{"stackTrail":"components:schemas:CreateTicketDto:properties:networkLogs","oasType":"schema","type":"unknown"}

isManualStartboolean

botIdstring

preventAutoReplyboolean

Response

{"stackTrail":"paths:/tickets:post:responses:200:content:application/json:schema","oasType":"schema","type":"unknown"}