v4
OpenAPI 3.0.02026-07-31257282489.4 KBTicket
Await customer reply on a ticket
Park a ticket as "waiting on customer": set expectsReply and archive it. The customer's next reply automatically un-archives, clears the flag, and resumes any awaiting agent.
put/tickets/{ticketId}/await-customer-reply
Path parameters
ticketIdstring required
Headers
projectstring required
Response
Ok
{"stackTrail":"paths:/tickets/{ticketId}/await-customer-reply:put:responses:200:content:application/json:schema","oasType":"schema","type":"unknown"}