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v5

latestOpenAPI 3.0.02026-08-04258282491.7 KB
Message templates

Find all message templates.

Find the message templates of a project that are visible to the calling agent (public templates plus templates shared with them), ordered by lexorank.

get/message-templates

Query parameters

limitnumber double
  • Maximum number of templates to return; unlimited when omitted (with searchTerm: default 25, max 50).
skipnumber double
  • Number of templates to skip.
searchTermstring
  • Matches the template title first, then body text. Search results are capped (default 25, max 50) and include matchedIn and matchSnippet.
visibilitystring
  • public for public templates only, private for non-public templates shared with the caller; omit for both.
withCountboolean
  • Return { data, totalCount } instead of a plain array.
forUsageboolean
  • Apply usage restrictions: exclude templates limited to teams the caller is not a member of. Sent by the template pickers; the settings pages omit it so restricted templates stay manageable.
ticketTypestring
  • Exclude templates limited to other ticket types.
tagstring
  • Only templates carrying this tag.

Headers

projectstring required

Response

Ok

OR