---
title: "Await customer reply on a ticket"
method: PUT
path: "/tickets/{ticketId}/await-customer-reply"
tags: ["Ticket"]
---

# Await customer reply on a ticket

`PUT /tickets/{ticketId}/await-customer-reply`

Park a ticket as "waiting on customer": set expectsReply and archive it. The customer's next reply automatically un-archives, clears the flag, and resumes any awaiting agent.

## Path parameters

- `ticketId` string, required

## Headers

- `project` string, required

## Response `200`

Ok

- unknown

---

[API](https://skmtc.net/gleap/apis/gleap-server.md) · [All operations](https://skmtc.net/gleap/apis/gleap-server/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/gleap/gleap-server/revisions/6f02af3a6c47/schema)