---
title: "Get livechat settings"
method: GET
path: "/public/v1/agents/{agentId}/settings/livechat"
tags: ["Agent Builder"]
---

# Get livechat settings

`GET /public/v1/agents/{agentId}/settings/livechat`

Returns livechat channel settings for an agent.

## Path parameters

- `agentId` string, required

## Response `200`

Channel settings

- object
  - `splitMessages` boolean, required
  - `splitCharacterLimit` integer, required
  - `closeAfter` number, nullable, required
  - `timeUnit` 'MINUTES' | 'HOURS', nullable, required
  - `conversationClose` 'NEVER' | 'AUTOMATICALLY' | 'DYNAMICALLY', required
  - `collectFeedback` boolean, required
  - `feedbackVisibility` 'ON_HOVER' | 'ALWAYS_VISIBLE', required
  - `feedbackText` string, nullable, required
  - `collectFeedbackReason` boolean, required
  - `includeOtherReason` boolean, required
  - `openFeedbackText` string, nullable, required
  - `feedbackReasons` object[], nullable
    - `id` number, required
    - `reason` string, required
    - `order` number, required
  - `enableDocumentProcessing` boolean
  - `enableImageProcessing` boolean
  - `enableIdle` boolean, required
  - `idleSettings` object, nullable
    - `id` number, nullable
    - `after` number, nullable, required
    - `timeUnit` 'MINUTES' | 'HOURS', nullable, required
    - `resetsLimit` number, nullable, required

---

[API](https://skmtc.net/getfrontline/apis/public-api.md) · [All operations](https://skmtc.net/getfrontline/apis/public-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/getfrontline/public-api/revisions/9d33b6aad674/schema)