---
title: "Get all agent channel settings"
method: GET
path: "/public/v1/agents/{agentId}/settings"
tags: ["Agent Builder"]
---

# Get all agent channel settings

`GET /public/v1/agents/{agentId}/settings`

Returns livechat, WhatsApp, Instagram, and Messenger channel settings.

## Path parameters

- `agentId` string, required

## Response `200`

Channel settings

- AgentChannelSettings
  - `liveChat` object, required
    - `splitMessages` boolean, required
    - `splitCharacterLimit` integer, required
    - `closeAfter` number, nullable, required
    - `timeUnit` 'MINUTES' | 'HOURS', nullable, required
    - `conversationClose` 'NEVER' | 'AUTOMATICALLY' | 'DYNAMICALLY', required
    - `collectFeedback` boolean, required
    - `feedbackVisibility` 'ON_HOVER' | 'ALWAYS_VISIBLE', required
    - `feedbackText` string, nullable, required
    - `collectFeedbackReason` boolean, required
    - `includeOtherReason` boolean, required
    - `openFeedbackText` string, nullable, required
    - `feedbackReasons` object[], nullable
      - `id` number, required
      - `reason` string, required
      - `order` number, required
    - `enableDocumentProcessing` boolean
    - `enableImageProcessing` boolean
    - `enableIdle` boolean, required
    - `idleSettings` object, nullable
      - `id` number, nullable
      - `after` number, nullable, required
      - `timeUnit` 'MINUTES' | 'HOURS', nullable, required
      - `resetsLimit` number, nullable, required
  - `whatsApp` object, required
    - `splitMessages` boolean, required
    - `splitCharacterLimit` integer, required
    - `closeAfter` number, nullable
    - `timeUnit` 'MINUTES' | 'HOURS', nullable
    - `conversationClose` 'NEVER' | 'AUTOMATICALLY' | 'DYNAMICALLY', nullable
    - `enableDocumentProcessing` boolean
    - `enableImageProcessing` boolean
    - `debounce` boolean
    - `debounceTime` integer
    - `enableIdle` boolean, required
    - `idleSettings` object, nullable
      - `id` number, nullable
      - `after` number, nullable, required
      - `timeUnit` 'MINUTES' | 'HOURS', nullable, required
      - `resetsLimit` number, nullable, required
    - `conversationInterruptTimeout` integer
    - `conversationInterruptTimeUnit` 'MINUTES' | 'HOURS', nullable
    - `sendCloseMessage` boolean, required
    - `closeMessageType` 'STATIC' | 'DYNAMIC', required
    - `closeMessage` string, nullable
    - `closeInstruction` string, nullable
    - `autoReplyOnUninterrupt` boolean
  - `instagram` object, required
    - `splitMessages` boolean, required
    - `splitCharacterLimit` integer, required
    - `closeAfter` number, nullable
    - `timeUnit` 'MINUTES' | 'HOURS', nullable
    - `conversationClose` 'NEVER' | 'AUTOMATICALLY' | 'DYNAMICALLY', nullable
    - `enableImageProcessing` boolean
    - `enableIdle` boolean, required
    - `idleSettings` object, nullable
      - `id` number, nullable
      - `after` number, nullable, required
      - `timeUnit` 'MINUTES' | 'HOURS', nullable, required
      - `resetsLimit` number, nullable, required
    - `conversationInterruptTimeout` integer
    - `conversationInterruptTimeUnit` 'MINUTES' | 'HOURS', nullable
    - `sendCloseMessage` boolean, required
    - `closeMessageType` 'STATIC' | 'DYNAMIC', required
    - `closeMessage` string, nullable
    - `closeInstruction` string, nullable
    - `autoReplyOnUninterrupt` boolean
  - `messenger` object, required
    - `splitMessages` boolean, required
    - `splitCharacterLimit` integer, required
    - `closeAfter` number, nullable
    - `timeUnit` 'MINUTES' | 'HOURS', nullable
    - `conversationClose` 'NEVER' | 'AUTOMATICALLY' | 'DYNAMICALLY', nullable
    - `enableImageProcessing` boolean
    - `enableIdle` boolean, required
    - `idleSettings` object, nullable
      - `id` number, nullable
      - `after` number, nullable, required
      - `timeUnit` 'MINUTES' | 'HOURS', nullable, required
      - `resetsLimit` number, nullable, required
    - `conversationInterruptTimeout` integer
    - `conversationInterruptTimeUnit` 'MINUTES' | 'HOURS', nullable
    - `autoReplyOnUninterrupt` boolean
    - `sendCloseMessage` boolean, required
    - `closeMessageType` 'STATIC' | 'DYNAMIC', required
    - `closeMessage` string, nullable
    - `closeInstruction` string, nullable

---

[API](https://skmtc.net/getfrontline/apis/public-api.md) · [All operations](https://skmtc.net/getfrontline/apis/public-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/getfrontline/public-api/revisions/9d33b6aad674/schema)