Agent Builder
Get all agent channel settings
Returns livechat, WhatsApp, Instagram, and Messenger channel settings.
get/public/v1/agents/{agentId}/settings
Path parameters
agentIdstring required
Example:uuid-xxxx-xxxx
Response
Channel settings
Example response
{
"liveChat": {
"splitCharacterLimit": 1,
"closeAfter": 1,
"timeUnit": "MINUTES",
"conversationClose": "NEVER",
"feedbackVisibility": "ON_HOVER",
"feedbackText": "example",
"openFeedbackText": "example",
"feedbackReasons": [
{
"id": 1,
"reason": "example",
"order": 1
}
],
"idleSettings": {
"id": 1,
"after": 1,
"timeUnit": "MINUTES",
"resetsLimit": 1
}
},
"whatsApp": {
"splitCharacterLimit": 1,
"closeAfter": 1,
"timeUnit": "MINUTES",
"conversationClose": "NEVER",
"idleSettings": {
"id": 1,
"after": 1,
"timeUnit": "MINUTES",
"resetsLimit": 1
},
"conversationInterruptTimeUnit": "MINUTES",
"closeMessageType": "STATIC",
"closeMessage": "example",
"closeInstruction": "example"
},
"instagram": {
"splitCharacterLimit": 1,
"closeAfter": 1,
"timeUnit": "MINUTES",
"conversationClose": "NEVER",
"idleSettings": {
"id": 1,
"after": 1,
"timeUnit": "MINUTES",
"resetsLimit": 1
},
"conversationInterruptTimeUnit": "MINUTES",
"closeMessageType": "STATIC",
"closeMessage": "example",
"closeInstruction": "example"
},
"messenger": {
"splitCharacterLimit": 1,
"closeAfter": 1,
"timeUnit": "MINUTES",
"conversationClose": "NEVER",
"idleSettings": {
"id": 1,
"after": 1,
"timeUnit": "MINUTES",
"resetsLimit": 1
},
"conversationInterruptTimeUnit": "MINUTES",
"closeMessageType": "STATIC",
"closeMessage": "example",
"closeInstruction": "example"
}
}