Sign in

v1

latestOpenAPI 3.0.32026-07-2621102.1 MB
Claim

/claim/reopenRequest

Use this endpoint to request a claim to be reopened

post/claim/reopenRequest

Request body

providerIdinteger required

Your unique provider identifier from SoFi Tech Solutions. Pattern: Max 10 digits Example: 9999

transactionIdstring required

Supply a globally unique ID to identify this endpoint request ("transaction"). Pattern: Max 60 characters Example: "984513-395483653-4483483478"

ClaimIdstring required

Unique claim ID

ReopenReasonstring required

Reasoning for requesting the claim to be reopen

ReopenNewInformationstring

Any new information about the disputes. Optional information the user can choose to provide.

Example request

{
  "providerId": 9999,
  "transactionId": "984513-395483653-4483483478",
  "ClaimId": "2108160022C",
  "ReopenReason": "Test reopen reason",
  "ReopenNewInformation": "New information about the disputes"
}

Response

Successful claim reopen request

ConfirmationHeaderMessagestring

header message for customer content

ConfirmationMessageMarkupstring

base64 encoded markup for confirmation letter

ConfirmationHeaderstring

header/title for confirmation

rtokenstring nullable

A system-generated ID used for tracking

StatusCodeinteger nullable

The HTTP response status code

Example response

{
  "ConfirmationHeaderMessage": "Reopen request message content",
  "ConfirmationMessageMarkup": ".sts-customercontent-table { border-collapse:collapse;",
  "ConfirmationHeader": "Reopen Request"
}