---
title: "Get Customer Status"
method: POST
path: "/ivs/2.0/getCustomerStatus"
tags: ["IVS"]
---

# Get Customer Status

`POST /ivs/2.0/getCustomerStatus`

Use the Get Customer Status endpoint to retrieve the current verification standing and final decision for a customer profile.

## Headers

- `authorization` string
- `X-Request-Id` string

## Request body

- object
  - `customerId` string, required — ID generated by you or SoFi Tech Solutions for the top-level customer (person or business) undergoing verification. Use this to correlate this event with the specific customer record in your system. Pattern: Alphanumeric identifier Example: `789XYZ2025`
  - `providerId` string, required — The system-generated identifier for the IVS provider. Pattern: Up to 10 digits Example: `1234567890`
  - `ivsProfileId` string, required — The third-party provider supplies this identifier to reference the account status across other endpoints. Pattern: Numeric characters only Example: `22262843`
  - `riskServiceId` string, required — System-generated identifier that specifies the IVS configuration strategy assigned during IVS setup. Pattern: EPRP or GCORE prefix followed by colon-separated identifiers, up to 50 characters Example: ``EPRP-test-1231231:1` or `GCORE:1:2:3``
  - `requestTs` string, date-time, required — The date and time when the customer status request was initiated in <a href="ref:system-time" target="_blank">our system time</a>, formatted as an ISO 8601 string. Pattern: ISO 8601 date-time (YYYY-MM-DDTHH:MM:SS) Example: `2025-01-01T00:00:00`

## Response `200`

Successful Response

- object — Successful Response
  - `customerId` string, required — ID generated by you or SoFi Tech Solutions for the customer undergoing verification. Use this to correlate this event with the specific entity record in your system.
  - `ivsProfileId` string, required — Identifier for the IVS profile. Use this ID to reference the account's status in other endpoint requests. This identifier is supplied by the third-party provider, not SoFi Tech Solutions.
  - `riskServiceId` string, required — System-generated identifier that specifies the IVS configuration strategy assigned during IVS setup.
  - `status` string, required — Overall status of the customer's identity verification process: `COMPLETE`, `REFERRED`, `AWAITING RESPONSE`, `PENDING EXTERNAL APPROVAL`, or `IN PROGRESS`.
  - `decision` string — Final decision for identity verification. This field is returned only when the verification is complete.
  - `systemTs` string, required — Date-time when the system generated this response in <a href="ref:system-time" target="_blank">our system time</a>, formatted as an ISO 8601 string.

## Other responses

- `400` — Bad Request
- `401` — Unauthorized
- `403` — Forbidden
- `404` — Not Found
- `409` — Conflict
- `429` — Too Many Requests
- `500` — Internal Service Error
- `503` — Service Unavailable

---

[API](https://skmtc.net/galileo-ft/apis/program-api.md) · [All operations](https://skmtc.net/galileo-ft/apis/program-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/galileo-ft/program-api/revisions/bcd728f97a18/schema)