---
title: "/claim/reopenRequest"
method: POST
path: "/claim/reopenRequest"
tags: ["Claim"]
---

# /claim/reopenRequest

`POST /claim/reopenRequest`

Use this endpoint to request a claim to be reopened

## Request body

- object
  - `providerId` integer, required — Your unique provider identifier from SoFi Tech Solutions. Pattern: Max 10 digits Example: `9999`
  - `transactionId` string, required — Supply a globally unique ID to identify this endpoint request ("transaction"). Pattern: Max 60 characters Example: `"984513-395483653-4483483478"`
  - `ClaimId` string, required — Unique claim ID
  - `ReopenReason` string, required — Reasoning for requesting the claim to be reopen
  - `ReopenNewInformation` string — Any new information about the disputes. Optional information the user can choose to provide.
  - `TransactionList` object[], required — List of transactions to reopen when calling `/claim/reopenRequest`
    - `TransactionId` string, required — ID for the disputed transaction: `P[prog_id]|[prn]|[auth_id]|[network_code]|[trans_code]` Example: `P111|999123456789|0169|M|AUA`

## Response `200`

Successful claim reopen request

- object
  - `ConfirmationHeaderMessage` string — header message for customer content
  - `ConfirmationMessageMarkup` string — base64 encoded markup for confirmation letter
  - `ConfirmationHeader` string — header/title for confirmation
  - `Address` object — optional address details. returned if the selected correspondence channel is mail
    - `Line1` string — Mailing address line 1
    - `Line2` string — Mailing address line 2
    - `Line3` string — Mailing address line 3
    - `City` string — Mailing address City
    - `State` string — Mailing address 2 character State code
    - `Zip` string — Mailing address zip code (5 digits or 5-4 digites)
    - `Country` string — Mailing address Country code
  - `StatusList` object[]
    - `Type` 'Error' | 'Success' — Status of the request
    - `Message` string — Message about the status
    - `Code` string — Numeric code for the status
  - `rtoken` string, nullable — A system-generated ID used for tracking
  - `StatusCode` integer, nullable — The HTTP response status code

## Other responses

- `400` — Error reopening claim
- `500` — Server connection error

---

[API](https://skmtc.net/galileo-ft/apis/program-api.md) · [All operations](https://skmtc.net/galileo-ft/apis/program-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/galileo-ft/program-api/revisions/bcd728f97a18/schema)