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v1

latestOpenAPI 3.0.02026-07-26254134307.1 KB
Statuses

Get ticket status

Fetch a ticket status.

Required scope: statuses:read

get/company/statuses/{status_id}

Path parameters

status_idstring required

The ticket status ID

Response

A ticket status

idstring required

Unique identifier of the ticket status

namestring required

The name of the ticket status. Default statuses match the category name. Custom statuses have a unique name.

category'open' | 'waiting' | 'resolved' nullable required

Category of the ticket status.

descriptionstring nullable required

Description of the ticket status

created_atnumber

Timestamp of ticket status creation

updated_atnumber

Timestamp of the last ticket status update

Example response

{
  "_links": {
    "self": "https://yourCompany.api.frontapp.com/company/statuses/sts_5z"
  },
  "id": "sts_5z",
  "name": "Open",
  "category": "open",
  "description": "New or currently being worked on",
  "created_at": 1682538996.583,
  "updated_at": 1699575875.186
}