---
title: "List Agent Conversation Tickets"
method: GET
path: "/v1/convai/agents/{agent_id}/triage-tickets"
---

# List Agent Conversation Tickets

`GET /v1/convai/agents/{agent_id}/triage-tickets`

List an agent's conversation triage tickets, ordered by most recently created first. These are tickets about the agent's own performance on a conversation (for triage with Architect), not tickets an agent opens for end users.

## Path parameters

- `agent_id` string, required

## Query parameters

- `page_size` integer — How many agent conversation tickets to return. Can not exceed 100.
- `conversation_id` string, nullable — Filter tickets by conversation id.
- `status` 'open' | 'in_progress' | 'resolved' | 'merged'
- `sources` AgentConversationTicketSource[], nullable — Filter tickets by how they were raised (qa, agent, manual). Repeat the parameter to filter by multiple sources.
- `owner_user_id` string, nullable — Filter tickets by creator. Use 'agent' for agent-raised tickets.
- `assignee_user_id` string, nullable — Filter tickets by assignee. Use 'unassigned' for tickets with no assignee.
- `issue_type` 'knowledge_gap' | 'product_feedback' | 'tool_issue' | 'missing_tool' | 'unnecessary_escalation'
- `label` string, nullable — Filter tickets by an exact label.
- `cursor` string, nullable — Used for fetching next page. Cursor is returned in the response.

## Headers

- `xi-api-key` string, nullable — Your API key. This is required by most endpoints to access our API programmatically. You can view your xi-api-key using the 'Profile' tab on the website.

## Response `200`

Successful Response

- GetAgentConversationTicketsPageResponseModel
  - `agent_conversation_tickets` AgentConversationTicketResponseModel[], required
    - `agentqa_ticket_id` string, required
    - `workspace_id` string, required
    - `owner_user_id` string, required
    - `agent_id` string, required
    - `needs_clustering` boolean, required
    - `issue_type` 'knowledge_gap' | 'product_feedback' | 'tool_issue' | 'missing_tool' | 'unnecessary_escalation', required
    - `labels` string[], required
    - `conversation_ids` string[], required
    - `first_seen_unix_secs` integer, nullable, required
    - `last_seen_unix_secs` integer, nullable, required
    - `qa_comment` string, nullable, required
    - `ticket_comments` TicketCommentResponseModel[], required
      - `comment` string, required
      - `created_at_unix_secs` integer, required
      - `owner_user_id` string, nullable, required
    - `turn_comments` TurnCommentResponseModel[], required
      - `turn_index` integer, required
      - `comment` string, required
      - `created_at_unix_secs` integer, required
      - `owner_user_id` string, nullable, required
    - `status` 'open' | 'in_progress' | 'resolved' | 'merged', required
    - `source` 'qa' | 'agent' | 'manual', required
    - `assignee_user_id` string, nullable, required
    - `created_at_unix_secs` integer, required
    - `updated_at_unix_secs` integer, required
  - `next_cursor` string, nullable
  - `has_more` boolean, required

## Other responses

- `422` — Validation Error

---

[API](https://skmtc.net/elevenlabs/apis/elevenlabs-api-documentation.md) · [All operations](https://skmtc.net/elevenlabs/apis/elevenlabs-api-documentation/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/elevenlabs/elevenlabs-api-documentation/revisions/b96b80bcbb83/schema)