---
title: "Get Agent Conversation Ticket Assignable Users"
method: GET
path: "/v1/convai/agents/{agent_id}/triage-tickets/assignable-users"
---

# Get Agent Conversation Ticket Assignable Users

`GET /v1/convai/agents/{agent_id}/triage-tickets/assignable-users`

All non-service-account workspace members, each flagged with whether they currently have at least viewer access to the agent. Members without access are included (not filtered out) so the UI can offer them as an assignee and prompt to grant access first.

## Path parameters

- `agent_id` string, required

## Headers

- `xi-api-key` string, nullable — Your API key. This is required by most endpoints to access our API programmatically. You can view your xi-api-key using the 'Profile' tab on the website.

## Response `200`

Successful Response

- AssignableUserResponseModel[]
  - `user_id` string, required
  - `email` string, required
  - `first_name` string, nullable, required
  - `is_service_account` boolean, required
  - `has_access` boolean, required — Whether this workspace member currently has at least viewer access to the agent. Members without access are still returned so they can be surfaced (e.g. grayed out) and granted access before being assigned.

## Other responses

- `422` — Validation Error

---

[API](https://skmtc.net/elevenlabs/apis/elevenlabs-api-documentation.md) · [All operations](https://skmtc.net/elevenlabs/apis/elevenlabs-api-documentation/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/elevenlabs/elevenlabs-api-documentation/revisions/b96b80bcbb83/schema)