v1

latestOpenAPI 3.0.0eBay API License Agreement2026-07-142328131.5 KB
customer_service_metric_task

Use this method to create a customer service metrics download task with filter criteria for the customer service metrics report. When using this method, specify the feedType and filterCriteria including both evaluationMarketplaceId and customerServiceMetricType for the report. The method returns the location response header containing the call URI to use with getCustomerServiceMetricTask to retrieve status and details on the task.

Only CURRENT Customer Service Metrics reports can be generated with the Sell Feed API. PROJECTED reports are not supported at this time. See the getCustomerServiceMetric method document in the Analytics API for more information about these two types of reports.

Note: Before calling this API, retrieve the summary of the seller's performance and rating for the customer service metric by calling getCustomerServiceMetric (part of the Analytics API). You can then populate the create task request fields with the values from the response. This technique eliminates failed tasks that request a report for a customerServiceMetricType and evaluationMarketplaceId that are without evaluation.

post/customer_service_metric_task

Headers

accept-languagestring required

Use this header to specify the natural language in which the authenticated user desires the response.

Request body

feedTypestring

The <strong>feedType</strong> specified for the task. The report lists the transaction details that contribute to the service metrics evaluation. Supported types include:<p><code>CUSTOMER_SERVICE_METRICS_REPORT</code></p>

schemaVersionstring

The version number of the file format. <p><b>Valid value: </b><code>1.0</code><p>

Response

Accepted