v1

latestOpenAPI 3.0.32026-07-222111928.0 KB

Cases

Bulk Reprocess Cases

Re-process multiple cases on a chosen agent. Any active runs on the selected cases are interrupted first; the cases are then reset to pending and assigned to the chosen agent for the next dispatcher tick. The chosen agent must already be connected to the queue as a case-queue-consumer (with the trigger enabled or disabled).

post/v2/queues/{queue_id}/cases/bulk-reprocess

Path parameters

queue_idstring uuid required

The queue's unique identifier

Request body

case_idsstring[]

Explicit case IDs to act on (1-100). Provide this or set all_matching.

all_matchingboolean

When true, act on every case matching the provided filters/search instead of an explicit id list.

searchstring

Free-text search selecting the cases when all_matching is true.

agent_idstring uuid

The agent that should run on the selected cases. Must be a consumer of this queue.

Response

Default Response

reprocessedCountnumber required

skippedCountnumber required

delegatedCountnumber

Deprecated alias of reprocessedCount, kept for clients redirected from bulk-delegate. Removed on 2026-06-10.

retriedCountnumber

Deprecated alias of reprocessedCount, kept for clients redirected from bulk-retry. Removed on 2026-06-10.