Create channel

Create a new channel in your workspace. A channel is an automated pipeline for analyzing customer feedback at scale. You must specify a content_type (e.g. APP_REVIEW, NPS_FEEDBACK, SUPPORT_TICKETS) that tells Dovetail what kind of data will flow through this channel.

Optionally place the channel in a folder via project_category_id.

Once created, send data to the channel using the Create data point (POST /v1/channels/data) endpoint. Dovetail will automatically classify each data point into topics.

Returns the channel object with its initial set of AI-generated topics.