v1
latestOpenAPI 3.0.02026-07-2483164186.3 KBAI Summary
Get AI Summary of a 1:1 Chat
AI summary of a 1:1 conversation over an inclusive UTC date range of at most 7 days. Requires the Chat Summary feature to be enabled for the organization, and consumes one AI summarisation credit per generation.
get/channel/chat/ai-summary
Query parameters
wabaNumberstring required
Example:919999999998
The WhatsApp Business Account (WABA) number the conversation belongs to. Digits only, no leading +.
customerNumberstring required
Example:15551230000
The customer's WhatsApp number, with country code. Digits only, no leading +.
startDatestring date required
Example:2026-06-15
Inclusive start of the range (UTC, day granularity).
endDatestring date required
Example:2026-06-21
Inclusive end of the range (UTC). Must be on or after startDate, and at most 7 days from it.
Response
Summary retrieved (freshly generated or served from cache).
Example response
{
"startDate": "2026-06-15T00:00:00.000Z",
"endDate": "2026-06-21T23:59:59.999Z",
"chatType": "INDIVIDUAL",
"chatMessagesCount": 34,
"callsCount": 1,
"summaries": [
{
"title": "Order shipment delay reported",
"description": "John Doe reported that order #4821 had not shipped and asked for an update; the agent confirmed a two-day delay, apologised, and shared a revised delivery date, which was accepted."
}
]
}