---
title: "Create a request"
method: POST
path: "/support/v1/tickets"
tags: ["Support Requests"]
---

# Create a request

`POST /support/v1/tickets`

Creates a new support request

## Request body

- TicketCreateFormExtAPI — Wrapper object for creating support tickets via the external API.
  - `ticket` TicketExtAPI, required — Payload to create a support ticket via API.
    - `body` string, required — The body of the ticket (can include html formatting).
    - `created` string — Ticket creation time.
    - `platform` 'doit' | 'google_cloud_platform' | 'amazon_web_services' | 'microsoft_azure', required — Platform of the ticket.
    - `product` string, required — Ticket product details.
    - `severity` 'low' | 'normal' | 'high' | 'urgent', required — Ticket severity.
    - `subject` string, required — The subject of the ticket.

## Response `201`

Created - New support request created.

- TicketResponseExtAPI — Response returned after creating a ticket.
  - `created` integer — Ticket creation time.
  - `id` integer — Ticket ID.
  - `platform` 'doit' | 'google_cloud_platform' | 'amazon_web_services' | 'microsoft_azure' — Ticket platform.
  - `product` string — Ticket product.
  - `requester` string — Email address of the requester.
  - `severity` 'low' | 'normal' | 'high' | 'urgent' — Severity of the ticket.
  - `status` string — Ticket status.
  - `subject` string — Ticket subject.
  - `urlUI` string — URL to access the ticket in DoiT console.

## Other responses

- `400` — Bad Request - The server cannot process the request, often due to a malformed request.
- `401` — Unauthorized - Invalid API key.
- `403` — Forbidden - The client is not authorized to perform the request.
- `404` — Not Found - The requested resource does not exist.

---

[API](https://skmtc.net/doit/apis/doit-cloud-intelligence.md) · [All operations](https://skmtc.net/doit/apis/doit-cloud-intelligence/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/doit/doit-cloud-intelligence/versions/9416402fc119/schema)