---
title: "List requests"
method: GET
path: "/support/v1/tickets"
tags: ["Support Requests"]
---

# List requests

`GET /support/v1/tickets`

Returns a list of all historical requests that your account has access to.
Tickets are returned in reverse chronological order by default.

## Query parameters

- `maxResults` integer
- `pageToken` string
- `filter` string
- `minCreationTime` string
- `maxCreationTime` string

## Response `200`

OK - List of historical requests returned.

- TicketsList — List of support tickets.
  - `pageToken` string — Page token, returned by a previous call, to request the next page of results.
  - `rowCount` integer — Tickets rows count
  - `tickets` TicketListItem[]
    - `createTime` integer — The time when this ticket was created, in milliseconds since the epoch.
    - `id` integer — Ticket ID (e.g., "33234").
    - `is_public` boolean — Whether the ticket is public.
    - `platform` 'doit' | 'google_cloud_platform' | 'amazon_web_services' | 'microsoft_azure' — Platform of the ticket.
    - `product` string — Ticket product.
    - `requester` string — The ticket requester in the form of user@domain.com
    - `severity` string — Ticket severity.
    - `status` string — Ticket status.
    - `subject` string — The subject of the ticket.
    - `updateTime` integer — The time when this ticket was last updated, in milliseconds since the epoch.
    - `urlUI` string — Link to the report in DoiT console.
    - `tags` string[] — Ticket tags, filtered by caller type. DoiT employee (doer) callers receive the full tag set verbatim, including internal namespaces (e.g. `tier/*`, `synapse_*`). Customer callers receive only tags under the `customer_tag/` namespace, with that prefix stripped. Always present; empty array when the caller has no visible tags.

## Other responses

- `400` — Bad Request - The server cannot process the request, often due to a malformed request.
- `401` — Unauthorized - Invalid API key.
- `403` — Forbidden - The client is not authorized to perform the request.
- `404` — Not Found - The requested resource does not exist.

---

[API](https://skmtc.net/doit/apis/doit-cloud-intelligence.md) · [All operations](https://skmtc.net/doit/apis/doit-cloud-intelligence/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/doit/doit-cloud-intelligence/versions/9416402fc119/schema)