---
title: "Create queue"
method: POST
path: "/beta/queues"
tags: ["Queues"]
---

# Create queue

`POST /beta/queues`

Create a queue.

## Request body

- CreateQueueInput
  - `request` CreateOrUpdateQueueRequest, required
    - `name` string, required
    - `callFunctionality` boolean, required
    - `isDefault` boolean, required
    - `queueThresholds` MapQueueThresholdInt — values: [SlaTimeLimit, AvailableAgents, LongestWait, SlaPercentage, WaitingConversations]
    - `offerTimeout` integer
    - `offerAlgorithm` string — values: [AgentPriorityOneAtATimeRandom, AllAtOnce, AgentPriorityLongestIdle, AgentPriorityAllAtOnce, LongestIdle, OneAtATimeRandom]
    - `wrapupTimeout` integer
    - `priority` integer
    - `offerAbandonedConversations` boolean
    - `doNotOfferTimeouts` MapConversationChannelInt — values: [WhatsApp, Voicemail, WidgetChat, FacebookMessenger, Twitter, Email, ContactForm, Callback, PstnPhone, Sms, Messenger]
    - `isDoNotOfferEnabled` boolean, required
    - `preferredAgentTimeouts` MapConversationChannelInt — values: [WhatsApp, Voicemail, WidgetChat, FacebookMessenger, Twitter, Email, ContactForm, Callback, PstnPhone, Sms, Messenger]
    - `isPreferredAgentEnabled` boolean
    - `preferredAgentOfflineTimeout` integer
    - `personalAgentOfflineTimeout` integer
    - `isRestricted` boolean

## Response `201`

The created queue

- CreateQueueOutput
  - `data` Queue1, required
    - `id` string, required
    - `name` string, required
    - `isDefault` boolean, required
    - `organizationId` string, required
    - `queueThresholds` MapQueueThresholdInt, required — values: [SlaTimeLimit, AvailableAgents, LongestWait, SlaPercentage, WaitingConversations]
    - `slaCalculationMethod` string, required — values: [AbandonedIgnored]
    - `offerTimeout` integer
    - `offeringAlgorithm` string — values: [AgentPriorityOneAtATimeRandom, AllAtOnce, AgentPriorityLongestIdle, AgentPriorityAllAtOnce, LongestIdle, OneAtATimeRandom]
    - `memberListType` string — values: [Default, SkillBased]
    - `usages` QueueUsages
      - `queueId` string, required
      - `usages` MapConversationChannelSetString, required — values: [WhatsApp, Voicemail, WidgetChat, FacebookMessenger, Twitter, Email, ContactForm, Callback, PstnPhone, Sms, Messenger]
    - `wrapupTimeout` integer
    - `priority` integer
    - `offerAbandonedConversations` boolean
    - `doNotOfferTimeouts` MapConversationChannelInt, required — values: [WhatsApp, Voicemail, WidgetChat, FacebookMessenger, Twitter, Email, ContactForm, Callback, PstnPhone, Sms, Messenger]
    - `isDoNotOfferEnabled` boolean, required
    - `isPreferredAgentEnabled` boolean
    - `preferredAgentTimeouts` MapConversationChannelInt — values: [WhatsApp, Voicemail, WidgetChat, FacebookMessenger, Twitter, Email, ContactForm, Callback, PstnPhone, Sms, Messenger]
    - `preferredAgentOfflineTimeout` integer
    - `personalAgentOfflineTimeout` integer
    - `isRestricted` boolean

## Other responses

- `400` — Invalid value extracted from request context, Invalid value for: body
- `500` — Internal failure during request processing

---

[API](https://skmtc.net/dixa/apis/dixa-api.md) · [All operations](https://skmtc.net/dixa/apis/dixa-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/dixa/dixa-api/revisions/5eaff14a2c46/schema)