v2

latestOpenAPI 3.0.22026-08-07295198367.7 KB

Agent User

Update Agent Takeover Request State

Update agent takeover state. Allowed states are 'Taken', 'Waiting', 'Resolved', 'AI'

patch/agent/agent-takeover-request/{agent_takeover_request_id}/state

agent_takeover_request_idstring uuid required

new_statestring required

Successful Response

idstring uuid

date_createdstring date-time

date_updatedstring date-time

agent_user_idstring uuid

The ID of the agent user.

conversation_idstring uuid required

The ID of the conversation where made request for.

kb_idstring uuid required

The ID of the knowledge base.

request_idinteger required

A unique identifier for the request relative to the knowledge base ID.

is_flaggedboolean

Boolean to indicate if takeover request has been flagged.

categorystring required

The category of this takeover request.

category_idstring uuid

The ID of the category for this takeover request.

statestring required

State of this takeover request, could be Taken, Waiting or Resolved.

assigned_to_agent_namestring

Name of the agent which this Agent Takeover request has been assigned to.

flagged_datestring date-time

Time where takeover request was flagged.

resolved_datestring date-time

Time where takeover request was resolved.

last_seen_by_userstring date-time

Time of last seen by user

last_seen_by_agentstring date-time

Time of last seen by agent