---
title: "Set a new customer status"
method: POST
path: "/customers/actions/set-status-record"
tags: ["Customers actions"]
---

# Set a new customer status

`POST /customers/actions/set-status-record`

The method sets a new customer status. If another valid status exists, CareCloud deactivates it.

Customer statuses represent the customer's tier or standing within a loyalty program. Only one status can be active at a time. Setting a new status automatically deactivates any currently active status on the account. The response returns the ID of the created status record.

To view current and past status records on a customer account, use [GET /customers/{customer_id}/statuses](https://carecloud.readme.io/reference/getsubcustomerstatus).

⚠️ Action method is available only in the Enterprise interface.

## Request body

- object
  - `status_id` string, required — The unique ID of the status.
  - `customer_id` string, required — The unique ID of the customer.
  - `valid_from` string — Date and time of the status record starts its validity. If not set, current date and time is applied. *(YYYY-MM-DD HH:MM:SS)*
  - `valid_to` string — Date and time of the record valid to. If not set, validity from the status definition is applied. *(YYYY-MM-DD HH:MM:SS)*

## Response `200`

OK

- object
  - `data` object
    - `status_record_id` string — The unique ID of the customer status record.

## Other responses

- `400` — Bad input parameter. The response body's `error.error_data.invalid_params[]` array lists the parameters that caused the failure, each carrying a `reason` code. See the `BadRequestErrorBody` schema for the generic reason taxonomy. Operations with domain-specific business rules document additional reasons at the operation level.
- `401` — The client has invalid credentials or auth token.
- `403` — The client does not exist or the client tried to access an unauthorized property or resource.
- `404` — The resource was not found.
- `405` — The resource does not support the specified HTTP method.
- `429` — Too many requests - more than the resource limit.
- `500` — Server is not working as expected.
- `503` — Temporary state when the service is temporarily unavailable, overloaded or there is a maintenance window.

---

[API](https://skmtc.net/crmcarecloud/apis/rest-api-reference.md) · [All operations](https://skmtc.net/crmcarecloud/apis/rest-api-reference/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/crmcarecloud/rest-api-reference/revisions/329c06dbf8d9/schema)