---
title: "Delete Support SSH key and closed tickets"
method: GET
path: "/ticket_remove_closed"
tags: ["Support Tickets", "Support Access"]
---

# Delete Support SSH key and closed tickets

`GET /ticket_remove_closed`

This function removes cPanel Support's SSH keys and removes closed
support tickets. You can view closed support tickets in WHM's
[*Grant cPanel Support Access*](https://docs.cpanel.net/whm/support/grant-cpanel-support-access/)
interface (*WHM >> Home >> Support >> Grant cPanel Support Access*).

**Note:**

This function is **not** available through the command line. You **must** call
it as a request body.

## Response `200`

HTTP Request was successful.

- object
  - `data` object
    - `chain_status` 'ACTIVE' | 'INACTIVE' | 'ERR_SETUP' | 'ERR_UNSETUP' | 'ERR_UNKNOWN' — The status of the `iptables` whitelist entries. * `ACTIVE` — The system added the appropriate `iptables` whitelist entries, or they already existed. * `INACTIVE` — The system successfully removed the `iptables` whitelist entries, or they did not exist. * `ERR_SETUP` — The system failed to add the `iptables` whitelist entries. * `ERR_UNSETUP` — The system failed to remove the `iptables` whitelist entries. * `ERR_UNKNOWN` — An unknown error occurred.
    - `csf_wl_status` 'ACTIVE' | 'INACTIVE' | 'ERR_SETUP' | 'ERR_UNSETUP' | 'ERR_UNKNOWN' — The status of the [ConfigServer Security & Firewall (CSF)](https://www.configserver.com/) whitelist entries. * `ACTIVE` — The system added the appropriate CSF whitelist entries or they already existed. * `INACTIVE` — The CSF whitelist entries were successfully removed or they were already deleted. * `ERR_SETUP` — The system failed to add the CSF whitelist entries. * `ERR_UNSETUP` — The system failed to remove the CSF whitelist entries. * `ERR_UNKNOWN` — An unknown error occurred. **Note:** If CSF does not exist on the server, the function will **not** display this return.
    - `host_access_wl_status` 'ACTIVE' | 'INACTIVE' | 'ERR_SETUP' | 'ERR_UNSETUP' | 'ERR_UNKNOWN' — The status of the `/etc/hosts.allow` file's whitelist entries. * `ACTIVE` — The system added the appropriate `/etc/hosts.allow` file whitelist entries or they already existed. * `INACTIVE` — The `/etc/hosts.allow` file whitelist entries were successfully removed or they were already deleted. * `ERR_SETUP` — The system failed to add the `/etc/hosts.allow` file whitelist entries. * `ERR_UNSETUP` — The system failed to remove the `/etc/hosts.allow` file whitelist entries. * `ERR_UNKNOWN` — An unknown error occurred.
    - `hulk_wl_status` 'ACTIVE' | 'INACTIVE' | 'ERR_SETUP' | 'ERR_UNSETUP' | 'ERR_UNKNOWN' — The status of the [cPHulk](https://docs.cpanel.net/whm/security-center/cphulk-brute-force-protection/) whitelist entries. * `ACTIVE` — The system added the appropriate cPHulk whitelist entries or they already existed. * `INACTIVE` — The cPHulk whitelist entries were successfully removed or they were already deleted. * `ERR_SETUP` — The system failed to add the cPHulk whitelist entries. * `ERR_UNSETUP` — The system failed to remove the cPHulk whitelist entries. * `ERR_UNKNOWN` — An unknown error occurred.
    - `non_fatals` string[] — Any non-fatal errors. * `ticket_system_log_entry` — The function could not record the grant operation in the ticket. * `audit_log` — The function could not record the grant operation in the local audit log. **Note:** The system stores the local audit log in the `/var/cpanel/logs/supportauth/audit.log` file.
    - `revoked_keys` integer — The total number of SSH keys that the system removed.
  - `metadata` object
    - `command` string — The method name called.
    - `reason` string — The reason the API function failed when the `metadata.result` field is `0`. This field may display a success message when a function succeeds.
    - `result` 0 | 1 — * `1` — Success. * `0` — Failed. Check the `reason` field for more details.
    - `version` integer — The version of the API function.

---

[API](https://skmtc.net/cpanel/apis/whm-api.md) · [All operations](https://skmtc.net/cpanel/apis/whm-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/cpanel/whm-api/revisions/3da41671c02c/schema)