---
title: "Remove Support IP addresses from firewall"
method: GET
path: "/ticket_whitelist_unsetup"
tags: ["Support Tickets", "Support Access"]
---

# Remove Support IP addresses from firewall

`GET /ticket_whitelist_unsetup`

This function removes cPanel Support's IP addresses from your server's firewall
whitelist. This function is firewall-specific and does **not** change the
[cPHulk](https://docs.cpanel.net/whm/security-center/cphulk-brute-force-protection/)
whitelist.

**Note:**

* This function is **not** available through the command line. You **must** call it as
a request body.
* This function logs error messages to the
[`/usr/local/cpanel/logs/error_log`](https://docs.cpanel.net/knowledge-base/cpanel-product/the-cpanel-log-files/#usr-local-cpanel-logs-error-log)
file.

## Response `200`

HTTP Request was successful.

- object
  - `data` object
    - `chain_status` 'INACTIVE' | 'ERR_UNSETUP' — A message that indicates whether the whitelist removal succeeded. * `INACTIVE` — Success. * `ERR_UNSETUP` — An error occurred.
  - `metadata` object
    - `command` string — The method name called.
    - `reason` string — The reason the API function failed when the `metadata.result` field is `0`. This field may display a success message when a function succeeds.
    - `result` 0 | 1 — * `1` — Success. * `0` — Failed. Check the `reason` field for more details.
    - `version` integer — The version of the API function.

---

[API](https://skmtc.net/cpanel/apis/whm-api.md) · [All operations](https://skmtc.net/cpanel/apis/whm-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/cpanel/whm-api/revisions/3da41671c02c/schema)