---
title: "Import customer information from Customer Portal"
method: GET
path: "/ticket_get_support_info"
tags: ["Support Tickets", "Ticket Management"]
---

# Import customer information from Customer Portal

`GET /ticket_get_support_info`

This function retrieves the license holder's support-related information.

**Note:**

* This function is **not** available through the command line. You **must** call
it as a request body.
* To use this function, you **must** set up a cPanelID token in your current session.
For more information, read our
[cPanelID](https://docs.cpanel.net/knowledge-base/accounts/cpanelid/)
documentation.

## Response `200`

HTTP Request was successful.

- object
  - `data` object
    - `arch` string — The server's CPU architecture retrieved at the last license check.
    - `arch_supported` 1 | 0 | -1 — Whether cPanel Support provides assistance with the server's CPU architecture. * `1` — Yes. * `0` — No. * `-1` — Unknown architecture.
    - `company_id` integer — A number that represents the company with the licensed IP address.
    - `company_name` string — The company name associated with the submitted IP address.
    - `distro` string — The server's operating system retrieved during the last license check.
    - `distro_supported` 1 | 0 | -1 — Whether cPanel Technical Support provides assistance for the server's operating system. * `1` — Yes. * `0` — No. * `-1` — Unknown OS.
    - `gets_direct_support` 0 | 1 — Whether the IP address owner's primary support is WebPros International LLC. * `1` — Receives initial support from WebPros International, LLC. * `0` — Receives initial support from a partner.
    - `has_company_info` 0 | 1 — Whether the response contains the company information associated with the licensed IP address. * `1` — Contains company info. * `0` — Does **not** contain company info.
    - `has_compatibility_info` 0 | 1 — Whether the response contains the server's compatibility information. * `1` — Contains compatibility info. * `0` — Does **not** contain compatibility info.
    - `hostname` string — The hostname or IP address of the server, as recorded in the license database.
    - `ip` string, ipv4 — The license provider's IP address.
    - `logo_url` string, url — The optional URL to the company's brand image file on the partner website.
    - `pub_support_contact` string, url — The URL to the company's general support resources, if available.
    - `pub_tech_contact` string, url — The optional URL to the company's technical support resources. **Note:** If the `pub_tech_contact` return does not contain a value, the system will use the `pub_support_contact` return's value.
    - `tech_contact_email` string, email — The contact email address for the company's technical support.
  - `metadata` object
    - `command` string — The method name called.
    - `reason` string — The reason the API function failed when the `metadata.result` field is `0`. This field may display a success message when a function succeeds.
    - `result` 0 | 1 — * `1` — Success. * `0` — Failed. Check the `reason` field for more details.
    - `version` integer — The version of the API function.

---

[API](https://skmtc.net/cpanel/apis/whm-api.md) · [All operations](https://skmtc.net/cpanel/apis/whm-api/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/cpanel/whm-api/revisions/3da41671c02c/schema)