---
title: "An array of scorecard score data similiar to what is displayed in the Scored Calls report"
method: GET
path: "/scorecard/scoredCallsReport"
tags: ["scorecard"]
---

# An array of scorecard score data similiar to what is displayed in the Scored Calls report

`GET /scorecard/scoredCallsReport`

Generates a comprehensive report of scored call data, including outcome percentages compared to average scores and detailed criteria performance metrics. Used for quality assurance and performance evaluation. Supports pagination and filtering.

## Query parameters

- `limit` integer
- `offset` integer
- `filter` string[]

## Response `200`

Scored call analytics including outcome percentages, average scores, and criteria metrics

- ScoredCallsReport
  - `outcome_percent_vs_average_score` object[] — The array of scorecard data grouped by group. Type: array of object.
    - `group_name` string, string — Human-readable name of the organization unit/group. String.
    - `final_score_sum` integer — The sum of the final score for the grouping. Type: integer (int32).
    - `highest_score` integer — The highest final score for the grouping. Type: integer (int32).
    - `lowest_score` integer — The lowest final score for the grouping. Type: integer (int32).
    - `average_score` integer — The average final score for the grouping. Type: integer (int32).
    - `scored_calls` integer — The number of scored calls for the grouping. Type: integer (int32).
    - `outcome` integer — he number of scored calls for the grouping with a successful outcome. Type: integer (int32).
    - `outcome_rate` integer — The percentage of calls with a successful outcome for the grouping. Type: integer (int32).
    - `reviewed_calls` integer — The number of calls that have been reviewed for the grouping. Type: integer (int32).
    - `reviewed_calls_percentage` integer — The percentage of calls that have been reviewed for the grouping. Type: integer (int32).
  - `average_criteria_score` object[] — The array of scorecard data grouped by group. Type: array of object.
    - `group_name` string, string — Human-readable name of the organization unit/group. String.
    - `score_card_title` string, string — The title of the scorecard. Type: string (string).
    - `display_order` integer — The order in which the criteria is displayed. Type: integer (int32).
    - `criteria_title` string, string — The title of the criteria. Type: string (string).
    - `average_criteria_grid_score` integer — The average score for this criteria and group. Type: integer (int32).

## Other responses

- `default` — Unexpected error

---

[API](https://skmtc.net/convirza/apis/convirza-apis.md) · [All operations](https://skmtc.net/convirza/apis/convirza-apis/llms.txt) · [OpenAPI document](https://skmtc-service-staging.skmtc.workers.dev/v1/apis/convirza/convirza-apis/revisions/ccf9bbe34f5a/schema)