v1
latestSwagger 2.02026-08-06114161439.7 KBAn array of scorecard score data similiar to what is displayed in the Scored Calls report
Generates a comprehensive report of scored call data, including outcome percentages compared to average scores and detailed criteria performance metrics. Used for quality assurance and performance evaluation. Supports pagination and filtering.
Query parameters
Maximum number of records to return per page. Integer, default 100, max 2000, min 1.
Number of records to skip from the start of the result set. Integer, default 0, max 100000, min 0. Use with limit for pagination.
Comma separated list of field column name with conditional (=, !=, <=, >=, >, <, like) followed by the value to compare against, Please make sure to add spaces after and before while using "like" operator example "call_flow_name like test_name". Filterable fields include call_started, group_name, group_id, scorecard_id, scorecard_name, scored_on, and reviewed_on.
Response
Scored call analytics including outcome percentages, average scores, and criteria metrics