v1
latestSwagger 2.02026-08-06114161439.7 KBList of call metrics per group
Retrieves aggregated call metrics grouped by organizational units. Returns call volume statistics, performance indicators, and analytics rolled up by group hierarchy. Useful for management reporting and cross-team comparisons. Supports pagination and filtering.
Query parameters
Maximum number of records to return per page. Integer, default 100, max 2000, min 1.
Number of records to skip from the start of the result set. Integer, default 0, max 100000, min 0. Use with limit for pagination.
Comma separated list of field column name with conditional (=, !=, <=, >=, >, <, like) followed by the value to compare against, Please make sure to add spaces after and before while using "like" operator example "call_flow_name like test_name". Filterable fields include call_started, group_name, group_id, disposition, duration, caller_id, tracking_number, ring_to, campaign_name, call_flow_name and repeat_call.
Parmameter to specify the secondary grouping for the result. Allowed values: "campaign" or "call_flow"
To be used in conjunction with the filter param call_started field. Allows the user to specify which timezone is being used for the call_started filter value. Example value: "America/New_York"
Response
Aggregated call metrics and performance data per organizational group