v1

latestOpenAPI 3.0.02026-07-26870415.2 KB

tickets

Update ticket note

Updates an internal note on a ticket. Requires a token with write access.

patch/v1/tickets/{id}/notes/{note_id}

Path parameters

idstring required

Ticket id.

Example:xd88mkfbmxgckpeyzs8m9r9d3d843me3

note_idstring required

Ticket note id.

Example:nt77c0dy0mgdpzmqz6tesry8w184002s

Query parameters

workspace_idstring

Optional workspace override. If omitted, Conduit resolves the ticket's workspace automatically.

Example:j57demo8f8x7c9v0n2q4r6t8y1u3i5o

Request body

bodystring required

Example request

{
  "body": "Guest asked for a manager follow-up tomorrow."
}

Response

Updated ticket note

Example response

{
  "data": {
    "id": "nt77c0dy0mgdpzmqz6tesry8w184002s",
    "workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o",
    "ticket_id": "xd88mkfbmxgckpeyzs8m9r9d3d843me3",
    "contact_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
    "body": "Guest asked for a manager follow-up tomorrow.",
    "author": {
      "user_id": "m48k3v7p2q9x5t1w8r6n4j0y3u2i5o7a",
      "name": "Alex M",
      "email": "alex@example.com",
      "picture_url": null
    },
    "created_at": "2026-04-03T03:15:04.000Z",
    "updated_at": null,
    "attachments": [
      {
        "url": "https://example.convex.cloud/api/storage/file.csv",
        "content_type": "text/csv",
        "name": "failed-contacts.csv"
      }
    ]
  }
}