v1
latestOpenAPI 3.0.02026-07-26870415.2 KBtickets
Send message to ticket
Sends a reply within the ticket's current active thread. Requires a token with write access.
post/v1/tickets/{id}/messages
Path parameters
idstring required
Ticket id.
Example:xd88mkfbmxgckpeyzs8m9r9d3d843me3
Query parameters
workspace_idstring
Optional workspace override. If omitted, Conduit resolves the ticket's workspace automatically.
Example:j57demo8f8x7c9v0n2q4r6t8y1u3i5o
Request body
Example request
{
"body": "Hi there, can you confirm check-in time?",
"attachments": [
{
"attachment_id": "kg2a8d8w8zv1m9q9f9h7e3b2n97j6x2c",
"name": "failed-contacts.csv",
"content_type": "text/csv",
"content_length": 18432
}
]
}Response
Ticket message sent
Example response
{
"data": {
"id": "yh7t5azsr0zpfpyf67vtce0j6n844y1e",
"workspace_id": "j57demo8f8x7c9v0n2q4r6t8y1u3i5o",
"conversation_id": "ph77c0dy0mgdpzmqz6tesry8w184002s",
"ticket_id": null,
"channel": "unthreaded_email",
"status": "sent"
}
}